Agoda Customer Service Issues

Hello, I apologize for the inconvenience. I booked a stay at OK Hotel Penang in Malaysia from March 3rd to March 6th under the name Ziad Ayoub. My email address is [redacted] and my phone number is +[redacted]96. Upon arrival, I found the room to be different from the pictures provided. The room only had a bed that couldn't be moved, making it challenging to do anything else in the room. It was quite cramped. I decided to leave the room after 4 hours as I needed some rest. I checked out after 4:30 and would appreciate a refund or reimbursement for the remaining two days.

During my stay at Ace Hotel Ben Thanh in Vietnam, I noticed that my phone charger went missing from the room. I strongly suspect that a member of the hotel staff might have taken it. Despite my thorough search, I couldn't find it after returning from a tour. The staff denied any involvement, but I remain convinced that it was indeed stolen. I am lodging this complaint to ensure Agoda is aware of the situation and to prevent the hotel from trying to charge me for any fabricated reasons in the future.

Dear Agoda Booking/Reservations, I would like to address a concern with my upcoming reservation. Booking reference [redacted]93. I booked a twin bed room for myself and my son for April 10th (check-in) to April 14th (check-out) on February 17th through the Agoda website. However, upon reviewing my booking, I discovered that a 1 bed King room was allocated to us instead. It is important for me to have separate beds as I will be sharing the room with my 15-year-old son. I contacted the Ava Whistler hotel, and they mentioned that I had reserved a Deluxe King room. They stated that if I wanted a twin room, I would need to pay an additional $[redacted] plus taxes. I attempted to reach out to your customer service bot, but was unsuccessful in resolving this matter. Thank you for your attention to this issue. Daniel C.

Good afternoon; upon arriving at the accommodation and checking into the room, we noticed the significant amount of dirt present. We can provide photos if needed. We went to reception to request a room change due to the extreme cleanliness issues. We were given another room, but we are unsure if it is cleaner than the previous one. We need a solution for this problem as we are looking to leave. Apart from the unsanitary conditions, we paid for a room with a pool which is also in bad shape, although given the state of our room, the pool is a secondary concern. It just requires a minimal effort to address these issues.

Last Friday, May 3rd, I made a reservation at Hotel Uvala in Dubrovnik for May 25th to May 28th for a double occupancy room. I provided my full credit card details for the booking and was told that the confirmation would be sent as soon as possible. As a frequent traveler, I usually receive hotel confirmations shortly after booking. It has been 48 hours since I made the reservation and I have not received any confirmation yet. Please advise me on what to do next. Should I assume there was an error in the reservation process and rebook, or should I continue waiting for the confirmation? Thank you for your attention. - Domingo Caballero M. (Cell: [redacted]89)

Hello, I wanted to share my experience during my recent stay using Booking ID [redacted]53 for one night between the 4th and 5th of March. The hotel itself was nice and clean, but there were issues with the AC in the room that disrupted my stay. Despite reporting the problem, the AC kept switching off, and then an even bigger issue occurred when all electricity in the room shut down at 2AM, causing distress to my child. Although staff tried to resolve the problem, it persisted in my neighboring room as well. While the neighboring guests were quickly moved, I had to wait for an alternative room that was not in good condition due to the late hour. Given my health conditions, this experience caused me high blood pressure, and my child even vomited out of fear. I urge you to investigate this matter with the hotel management and address the ordeal I faced. Best regards, Shan F.

I made two separate reservations for March 6 with check-out on March 8, but when I arrived at Manada Guesthouse, the owner mentioned they don't work with Agoda and couldn't accommodate me. This led to finding alternative accommodation and additional taxi expenses totaling $15. This situation has caused significant inconvenience, and I urgently request Agoda to refund the charges for both days of reservation and the taxi cost.

I recently booked a 2-night stay at Canyon Cove Hotel & Spa in Nasugbu, Batangas, Philippines, using GCash for payment. After receiving a confirmation payment receipt via SMS, I realized I provided the wrong email address. I reached out to customer service, but the responses I received were repetitive and confusing due to unfamiliar technical terms as it's my first time booking online. I did provide the correct email and booking details afterward but have yet to receive a solution. I'm seeking a prompt refund of my payment. I can provide proof of payment to Agoda Company Pte. Ltd. upon request.

I used Agoda to book a flight from Bangkok to Siem Reap for March 11, returning on March 16. After agreeing to the price of around 5,[redacted] baht and entering my credit card details, I received an error message saying, "something went wrong" or "this price is no longer available". This happened after I had confirmed the price and provided my credit card information. I have booked with Agoda before for my current hotel stay in Bangkok, but this experience was frustrating.

I made a payment online for my booking, and I have proof of confirmation from Agoda Company Ltd. Unfortunately, I mistakenly provided the wrong email, using [redacted] instead of [redacted] As a result, I did not receive a confirmation of my booking. I have already reached out to customer service, but the responses have been confusing, and I have not received a clear solution. I am requesting a full refund promptly. I have provided them with my booking details and proof of payment, but the issue remains unresolved.

I made a booking at The Lapa hotel in Hau Hin, Thailand on March 13th for one night. The booking was made and charged to my Citibank credit card, but the page displayed an error at the top. I have been waiting for confirmation but have not received it yet. I called the hotel, and they informed me that there is no booking under my name. After contacting the bank, they confirmed that the charge has been processed on my card. I am unable to cancel the charge, and the bank advised me to reach out to Agoda directly. Any guidance would be appreciated.

Earlier today, on 3/7/23, I booked a room at Bangi Perdana Hotel in Selangor, Malaysia for 14Mar check-in and 16Mar check-out. While making the payment, there was an issue with the payment system. I ended up making a second booking. I have now received two emails from Agoda with different Booking ID numbers, but I only need one room. How can I cancel one room and get a refund? I would appreciate your assistance with this matter. Best regards, Roslan

I tried booking a stay and got an email mentioning a payment error with my Visa card. When I attempted to rebook, the dates were unavailable despite booking twice successfully before. I'm looking to secure the Rooftop / 3min Suyu Stn / Free WiFi / COMFY & COZY in Gangbuk, Seoul again. How can I proceed with making a reservation for this accommodation?

My train was canceled on 9 March due to the strike in Paris, as informed by SNCF via email today. I immediately contacted the Altona hotel to cancel my one-night stay from 8 to 9 March. They kindly agreed not to charge me and requested that I reach out to confirm the cancellation with you. Additionally, they have provided me with an email confirming the cancellation without any charges or fees. Would you kindly refund me the 65.44 euros for this situation that was beyond my control? Thank you, Mme LOUZE

Hello, I need assistance. I made a reservation for three nights at MacDonald's Kilhey Court in Standish near Wigan from March 31 to April 2, [redacted]. Initially, I expected the total to be £[redacted] for the stay. However, upon receiving the confirmation, I was shocked to see it amounted to £[redacted], which exceeds my budget. I am looking to cancel this reservation promptly and receive a refund to my HSBC account. Kilhey Court informed me tonight that to process the refund for the room rates and the booking fee, I need to reach out to you. They assured me of your reliability. I am counting on your assistance in refunding the excess amount. My booking reference number is [redacted]70, and the Booking Confirmation is R[redacted]. Thank you, Gaynor B.

On January 28th at 9:52 PM, I utilized Adoga Filters to search for a hotel with complimentary breakfast, free cancellation, and a budget-friendly rate. The system suggested the Mercure Wien, which I proceeded to book. However, upon receiving the confirmation indicating a "non-refundable" status, I realized this was not the intended choice, considering it was still five months away from the stay date. To address this issue: - Kindly cancel my reservation at the Mercure Wien Westbahnhof Hotel, as there is a six-month window before the arrival date, allowing sufficient time for the room to be resold. - I am requesting a refund of R5846.17 to explore other Adoga options for my stay from June 7th to June 11th, [redacted], the last digits of my card being [redacted]. Despite several unsuccessful attempts to rectify the situation, including halting the payment through my account, seeking assistance from my banker, and contacting Adoga's customer service through various channels, I have encountered obstacles. I am now exploring alternative means for resolving this matter, including seeking human interaction via email and reaching out to the hotel directly, which directed me back to Adoga.

Subject: Urgent Cancellation Request - Mercure Wien Westbahnhof Hotel I am reaching out to request the cancellation of my booking at Mercure Wien Westbahnhof Hotel in Vienna with the following details: - Booking ID: [redacted]07 - Dates: 7 - 11 June [redacted] On 28 January at 21:52, I utilized the Adoga Filters to select preferences such as complimentary breakfast, free cancellation, and a specific budget per night. Unfortunately, upon making the reservation, I received a confirmation indicating the booking was non-refundable. With five months remaining before my arrival date, I attempted various corrective actions to cancel the booking but was unsuccessful. I kindly request your prompt assistance in cancelling the booking well in advance and providing a refund of R5846.17 to enable me to secure alternative accommodation that aligns with my preferences. The last digits of the card used for payment were xxxx [redacted]. I am eager to resolve this matter and appreciate your attention to this urgent request. Thank you.

I would like to request the cancellation of my booking at the Mercure Wien Westbahnhof hotel in Vienna with the following details: - Hotel: Mercure Wien Westbahnhof - Booking ID: [redacted] - Dates: 7 - 11 June [redacted] On 28 January at 21:52, I utilized the Adoga Filters for (1) complimentary breakfast, (2) free cancellation, and (3) budget per night, which directed me to book at Mercure Wien. However, the confirmation indicated it was "non-refundable," which was not my selection. After several unsuccessful attempts to cancel, including contacting Adoga customer service and the hotel directly, I am requesting the cancellation since there are still six months until my stay. I ask for a refund of R5846.17 to allow me to make a new booking that aligns with my preferences. My card ends with [redacted]. Thank you for your assistance in resolving this matter promptly.

I booked a room at Première classe Lille Nord-Roncq hotel on Friday, February 10, [redacted], through the internet. Agoda Customer Service confirmed the reservation via email, assigning booking number [redacted]31. I paid €47.68 for the booking. Upon arrival, I was informed by two hotel employees that the establishment was closed on the manager's decision. I was unable to access my room or obtain further information. One of the employees mentioned that I could return later at 5:00 pm when a manager would be available to assist. I returned as advised but no one showed up. That night, I emailed Agoda Customer Service at [redacted] to report the situation. After receiving no response, I sent a follow-up email on February 15, still with no reply. Last week, when the hotel reopened, an employee suggested contacting Louvre Hotel Group, which I did, but I have yet to receive a response. This morning, I contacted Première classe hotel in Roncq, and I was advised to reach out to the new managers available from noon. I called around 2:00 pm and was directed to the central reservation office, where I was instructed to send this email. I am seeking assistance on how to secure a refund for my February 10 reservation. Thank you in advance for your help. Best regards.

I need assistance regarding a booking issue I encountered on Agoda. I initially had a reservation that I was unable to pay for, leading me to book a more expensive one, reservation number [redacted]75, for €[redacted]. I had paid €39 to block the first reservation, which was number [redacted]6. I am confused about why I had to make a new reservation at a higher cost when I had the previous reservation blocked but unpaid for. The hotel mentioned that the discrepancy in the amounts would be resolved. Can I pay the difference using my credit card ending in [redacted]? Any help to rectify this situation would be appreciated. Thank you. Sincerely, M. Alemany