AT&T Customer Service Issues

Dear AT&T Customer Service, I am writing to bring attention to the issues we have encountered with our AT&T Fiber/Internet (U-verse) service. Since its installation in December [redacted], we have experienced ongoing problems such as service interruptions, poor image quality, streaming issues, channel deletions, and unreliable internet connectivity. Despite reporting these problems to AT&T and our neighborhood experiencing similar dissatisfaction, we have been met with unhelpful responses and lack of resolution. We have made multiple attempts to address the disputed disconnection charges of around $[redacted] with AT&T customer service, only to face long wait times, call transfers, disconnections, and unhelpful management. We firmly believe AT&T has breached our contract and failed to deliver the promised service. Therefore, we are withholding payment of the disconnect fee. If you would like to discuss the ongoing issues with our AT&T Fiber service, please contact us at the provided telephone number. Sincerely, Lindsay

On September 19th, I spoke to Joy, a supervisor in tech support, regarding an issue about unexpected charges for equipment to improve my internet speed. I was billed $[redacted] for the equipment without my knowledge. Joy mentioned I could return the item within 30 days with a return authorization. I have been struggling to reach a human agent over the phone to obtain this authorization. I wish to return one of the devices and keep the hardwired one, seeking a $54 credit. I require assistance in obtaining the return authorization and the correct address to send the device. Please refer to my bill for details on the equipment, as I am unsure of its name other than it being a small white square device with a cord. Being a senior with limited tech skills and a fixed income, I appreciate your help with this matter.

To Whom It May Concern, I am Matthew Paulick, a current AT&T Uverse customer with Wifi and Home phone services. My account number is [redacted]. I have encountered several issues with my bill that I hope to resolve promptly. Upon moving to a new home three months ago, I expected to receive television service as part of my package, but due to technical limitations, I was informed that I was not eligible. After contacting customer service and amending my package to Wifi and home phone only, my bill remained inaccurate, showing charges for television services I did not receive. Despite speaking with a representative named Barbara Walker, who assured me the issue would be resolved and a corrected bill would be sent, the problem persists. As a result, my account is now suspended with accumulated late fees and threats of reconnection fees. Due to financial constraints until October 10th, when I receive my commission check, I am unable to pay the outstanding balance. I have made multiple unsuccessful attempts to contact customer service to rectify the situation due to long hold times during my working hours. Your prompt assistance would be greatly appreciated. Sincerely, Matt13paulick Return Email: [redacted]

On 9/28, we subscribed to the AT&T international service for two phones and an iPad at the store on Port Washington Rd in Milwaukee. We are currently traveling in Africa and have been away from Milwaukee for two days. The plan was meant to be $10 a day for unlimited service per device for three devices. I received an email indicating that my wife's phone ([redacted]) has gone over $[redacted] in international charges in just 2 days! Please rectify this issue promptly, or we will have no choice but to terminate our AT&T service for all our devices.

I am having difficulties reaching the right customer service team at AT&T. Despite many promises made to me about receiving the NFL Ticket for free, I am now being charged around $80 more per month. Even after contacting the office of President Stevenson in Dallas, I have not been able to resolve this billing issue. The representatives in the Philippines have mentioned they are unable to assist me. I urgently need my bill corrected, or I will need to consider switching to Dish or Spectrum. You can find me at Samuel S. Rogers, [redacted] Royal Lane, Dallas, Texas [redacted]. Thank you for addressing this matter promptly.

I keep getting numerous texts filled with typos and errors from various numbers claiming to be AT&T/Direct TV, promising big discounts. After contacting Direct TV, they dismissed it without further inquiry, saying the message didn’t come from them. Here is a sample message: Greetings, Take advantage of a 50% discount on your bill; today is the last day! Use Promo Code: EBAY. Reach us at 1[redacted] to claim your discount. Best Regards, DTV-AT&T I attempted to block these texts, but they keep coming from different numbers. What steps should I take to address this issue?

I recently bought a Samsung Galaxy Note 10 and 10 Plus, being a loyal AT&T customer for years. After just 37 days, my phone started displaying a green screen! Although I have considered switching to Verizon over the last 6 months, I didn't expect this issue. I never received the $[redacted] credit promised for upgrading my phone, and I'm having trouble registering the Note 10. The Note 10 Plus broke after only 37 days of use. Despite my initial love for the device, the current situation only merits a one-star review. I have been patiently waiting for a replacement but have not received any updates. I was also promised a free month of wireless service and the option to keep my old phone for work. I have spoken to three customer service representatives, but I hope to connect with someone who can assist me further. I was supposed to have a Note 10 Plus by now, yet I still don't have it. I'm eager to resolve this issue.

I used to be a fan, but the services have become awful. My promotional bundle for home services expired without my knowledge, causing my bill to jump from $[redacted] to $[redacted] for the same services. Changing plans online proved to be a hassle, as I was required to go through a representative. After finally resolving the issue after three weeks, I was hit with two $[redacted] bills for the same plan due to a delay in processing the new promotion. The lack of flexibility and customer service from AT&T is disappointing. It seems they prioritize profit over resolving customer issues efficiently. I wish this situation could have been handled better, as I did want to continue using their cell service. Overall, the experience has left me feeling undervalued as a customer.

I moved in May [redacted] to an area not serviced by AT&T. I disconnected my U-verse on May 15. The representative I spoke to emailed me a shipping label for USPS to return the modem. In June, I received a letter saying the equipment wasn't returned. I called, provided a tracking number, and the issue was escalated. Subsequent calls reassured me the equipment was found, needing time to update. Recently, I received a collection notice for $[redacted]. I spoke to John, agent JZ743W, who was helpful but didn't follow up. Another call led to speaking with a rude supervisor, Hensel HD516S, who claimed they never received the first equipment and the tracking number was invalid. No one had mentioned this before. I requested the manager, Henry, who promised to review my calls and follow up. The inconsistency and inefficiency at AT&T are frustrating. I'm stressed and exhausted after four months of this ordeal. Please remove the non-return equipment charge and prevent collection actions on my account. My name is Sanya Dunphy, phone [redacted], account [redacted].

I have been experiencing issues with my cell phone for the past two days. It suddenly displayed a message saying "emergency calls only" and "SIM not provisioned MM#2". After visiting the nearest AT&T store, I was told that my phone number had been transferred without my consent. The AT&T representative advised me to contact the Fraud department, which I plan to do tomorrow. Until this matter is resolved, I would like to request a freeze on my AT&T account. My devices, including a Samsung Galaxy S8 phone, a Note 8 tablet, and a hotspot device, are currently not functioning due to this issue. I am reachable via [redacted] for now. I had purchased the S8 phone in July [redacted] at the WA-Airway Heights store. I recently encountered an incident where my Microsoft account associated with ex*****@outlook.com was compromised. This led to my email being inaccessible on my phone. I have since regained access to my email through recovery measures. Best regards, Hardy Mark Smith

Hello, my name is Tyrone Boyd and I am a customer of AT&T U-Verse. I am reaching out to inquire why I am being charged for internet service when I initially only requested cable service. After reviewing my bill, I noticed that I am being charged $82 for cable and an additional $40 for internet. I do not require internet service and would prefer to solely pay for cable. It seems redundant for me to be paying for both cable and internet when I only need cable. I can be contacted at [redacted] or on my cell at [redacted]. Thank you for your attention to this matter, and I hope you have a wonderful weekend.

In January [redacted], my spouse and I visited the Lodi, CA AT&T branch and signed up for a 'Bundle'. We provided Arturo with our $[redacted] Visa card rewards promotion. He promised to submit it, but by April 20th, we never received it. Despite multiple visits, Arturo did not follow up. Upon discovering Arturo had left and GranCarlo took over, we faced more delays. The new contact promised no resolution. After contacting the Area Manager ([redacted]) and Customer Service, we faced a dead-end due to the [redacted]-day policy. The branch clerk attempted to assist by ordering two $[redacted] Visa cards. Surprisingly, these were also overlooked. Following up, I discovered I needed to confirm the cards myself. Despite the promise of receiving them by October 15th, the additional $[redacted] remained unresolved, deemed overdue. Customer Service suggested returning to the branch for help. The lack of accountability and conflicting information within AT&T has caused much inconvenience and frustration. Assistance in resolving this matter would be greatly appreciated. Marcelo H. and Carol H. - act. #[redacted]37.

I experienced two service suspensions due to late payments. Following each suspension, I noticed the next bill included an extra month's charge despite not having service during that time. Initially, I made a payment and requested a refund due to financial constraints. Surprisingly, the representative mentioned the refund had already been issued, leaving me puzzled. Subsequently, the charge resurfaced in the following month. Presently, I am facing a balance of over $[redacted] to restore my service which is unaffordable. I am seeking the removal of these charges and to terminate my services with AT&T. This experience has left me extremely dissatisfied with the company. How can a company bill customers for a service they were denied access to? This situation is truly disappointing!

Service Request: Prepaid Phone Number: [redacted] Issue: Loss of $35 credit due to plan changes Desired Resolution: A) Reinstate the $35 credit B) Refund $35 or C) Credit back the $35 to allow selecting the $50 plan with an additional $15 top-up. Brief: I added $35 to my account, opted for the $35 plan, and found the data insufficient due to lack of clarity on the summary screen. Upon noticing the 1GB data, I attempted to switch to the 8GB plan for $50, but because of insufficient credit, I couldn't upgrade with just $15. I then switched back to the $35 plan, hoping to at least retrieve the original 1GB data allowance.

This morning, my fiancé and I visited your Kapiolani Store in Honolulu looking to replace my outdated iPad. We were kindly greeted by Manager Ryne, who mentioned a 15-minute wait time before assisting us. When Ryne checked the stock, he presented an iPad Pro with a keyboard case. Despite the device not being charged for demonstration, I was impressed and decided to purchase it. Discussing a protection plan, Ryne noted that our existing phone plan covered the new device. I was disappointed when I discovered at home that the keyboard case was not included. Upon calling the store, I encountered unprofessional assistance when trying to reach Ryne. After a confusing attempt to contact him, we were unsuccessful in resolving the issue. Subsequently, I chose to acquire the additional accessories elsewhere due to the unsatisfactory service. Ryne missed an opportunity for further sales by not offering these items during my initial visit. Disheartened by the experience, I took my business elsewhere for the necessary accessories.

Around 1 or 2 years ago, I was offered a package deal that I accepted. However, there was an issue with the billing not reflecting the agreed amount. I contacted customer service, and they adjusted the first bill but the following month, the same problem occurred. When I inquired about why my package cost $[redacted] instead of the agreed $45 due to a Black Friday deal, I was informed it was because I was a new customer for Direct, not AT&T. I expressed my desire to cancel the package since it was not what I agreed to. Despite being told there was a contract, I disagreed as this was not the deal I accepted. They mentioned I would need to pay a $[redacted] fee to cancel, which I found unacceptable. I was advised to write a letter about the issue. I have been a loyal customer for a long time, and this has been the worst treatment I have experienced.

Today I received 9 phone calls regarding a promotional plan mix-up that led to a significant bill increase without notice. After multiple failed attempts to resolve the issue and being transferred to the wrong departments, my frustration peaked during a call with a representative in the Philippines who struggled with English numbers and couldn't access my account. Subsequent calls led me through a series of robotic prompts before being informed the office was closed when it should have been open. This experience has left me extremely upset, considering reaching out to corporate offices on Monday, and contemplating switching my landline provider despite potential increased costs just to avoid this terrible service from ATT.

I have been an AT&T customer for several years with two phones. Voice mail works fine on one phone but not the other. Despite trying to reset the password and receiving temporary ones, I can't access voicemail. Every attempt results in a "Service is not available" message. After contacting Tech Support, I was informed that the issue is being addressed, but no timeline was given for a fix. I have been unable to listen to voicemail for weeks on my phone ending in [redacted] under the name Shearon S. Your prompt attention is appreciated as I rely on this service.

I contacted AT&T customer service for new service for the second time. I was dissatisfied with AT&T's customer service when inquiring about the billing amount. I quickly switched to Charter Communications but then reverted back to AT&T for internet and DirecTV. The installer came three times before the service worked on February 15th. He assured me the first month's service would be free due to the inconvenience. However, I received a $63 bill three days later which started a series of issues. Despite numerous calls to customer service, my billing problems were never resolved. The representative inaccurately stated my service started in January [redacted]. I have not received any supervisor callbacks despite numerous attempts. My service was disconnected once, with a partial credit of $88, yet I was still charged $[redacted] in the third month. I am requesting a thorough review of my account and urgent contact to address this ongoing problem with billing. I have currently suspended my service until this issue is resolved by a dedicated individual who values customer satisfaction.

Dear Sir/Madam, I wanted to share that I bought an MI K20 mobile phone from Flipkart on 23.07.[redacted]. Unfortunately, within just 20 days of using it, I encountered it hanging 3 times. Each time it hung, the phone's screen became unresponsive, requiring me to restart it to resume using it. Furthermore, I have also noticed frequent heating issues. Additionally, I had another phone, the Redmi Note 3, which unexpectedly emitted smoke and caught fire while my son was using it. Luckily, we managed to avoid a serious accident.