How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for eFax below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this eFax phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1.
Below are some clips we've found from eFax's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling fax support.
Due to higher than normal wait times, we encourage you to contact us via chat and email available at w w w dot efax dot com, and a specialist will get back to you shortly.
Thank you for calling. For customer service, press one.
For sales"
Excerpt from a call with eFax
Thursday, October 10, 2024 12:30 PM
What are the hours and when should I call?
eFax operates the call center for this 800-958-2983 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 67 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the eFax call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this eFax phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like eFax staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call eFax is Sunday.The most busy day to call is Friday, which averages 467% more phone calls by comparison.Again, this is based on a sample of 67 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
eFax is a digital faxing service that allows users to send and receive faxes through email or an online portal. It eliminates the need for a physical fax machine and paper documents, making it a more convenient and environmentally friendly option. To use eFax, users simply need to sign up for a subscription plan and be assigned a unique fax number. When sending a fax, users can attach digital files or enter the recipient's fax number in the email's address field. The email is then routed through eFax's servers, converted into a fax format, and delivered to the recipient's fax machine or online account. Similarly, incoming faxes are delivered to the user's email inbox as attachments, which can be viewed, downloaded, or printed directly from the email. eFax offers various features like electronic signatures, file storage, and mobile apps for ease of use.
The cost of eFax varies based on the plan you choose. eFax offers three different plans: eFax Plus, eFax Pro, and eFax Corporate. The eFax Plus plan starts at $16.95 per month and includes 150 incoming and 150 outgoing pages. The eFax Pro plan is $19.95 per month and includes 200 incoming and 200 outgoing pages, along with some advanced features like electronic signatures. For businesses requiring higher volume and additional features, the eFax Corporate plan can be customized and priced accordingly. It is recommended to check the eFax website or contact their sales team for the most up-to-date pricing information and to find the right plan that meets your specific needs and budget.
Yes, your faxed data is secure with eFax. We understand the importance of keeping your information safe and have implemented robust security measures to protect it. All fax transmissions are encrypted using secure socket layer (SSL) technology, which ensures that your data is transmitted securely over the internet. Additionally, our servers are hosted in top-tier data centers that employ advanced security protocols, including firewalls and intrusion detection systems, to safeguard your information from unauthorized access. We also comply with industry regulations, such as HIPAA, to further strengthen our security measures. Rest assured, eFax prioritizes the security and confidentiality of your faxed data, providing you with peace of mind and ensuring that your sensitive information remains protected.
Click the link above to get answers to just about any eFax customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call eFax is extracted from issues that customers have reported to GetHuman.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, eFax provides this option.
Use this link to find customer service help through their website
As a last, sometimes only, resort- eFax customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is eFax's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a eFax agent. This phone number is eFax's best phone number because 3,018 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-958-2983 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call eFax first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, eFax has 2 phone numbers. It's not always clear what is the best way to talk to eFax representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for eFax. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like eFax. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.