eFax Customer Service Issues

Good morning, I noticed several charges of £9.00 on my account over the past months for an eFax Plus service that I did not authorize. My sister initiated a free trial to access documents but did not use the service as she was unfamiliar with faxing. I assumed we wouldn't be charged for this. We never used the service, even during the trial period, and I am seeking a cancellation of my membership, a refund for the charges, and a halt to future payments. I have tried to address this since February but have faced challenges due to limited internet access. I appreciate your understanding and assistance in resolving this matter. Sincerely, Jamie H. eFax number: *redacted* Ref: *redacted*

Good morning, I recently discovered that I have been billed multiple times for an eFax Plus service that I did not authorize. Initially, my sister signed up for a free trial to retrieve some documents, but neither of us used the service, and I wasn't aware that I would be charged. I would like to cancel my membership, stop future payments, and request a full refund as the service was never utilized. I noticed the charges in February and have been trying to resolve this issue without success. Any assistance in resolving this matter would be greatly appreciated. eFax number: *[redacted]48*

I recently discovered multiple charges totaling £9.00 for an efax plus service that my sister signed up for under my account during a free trial. We never used the service, and I was under the impression I wouldn't be charged. I am requesting to cancel my membership, stop any future payments, and receive a full refund since the service wasn't utilized. Despite trying to address this since February, I have faced challenges getting assistance and have limited internet access. I appreciate your help in resolving this matter promptly. efax number: *[redacted]48* ref:_00D301Siv._5000e1VkrF4:ref

I have noticed that $19.99 has been deducted from my account by eFax since the start of the year. I did not knowingly subscribe to this service and would like a refund of $[redacted].94, which covers six months of charges. I have been unsuccessful in reaching out to you through other channels, so I hope to resolve this matter here. Kindly return the money to my account promptly. Thank you for your assistance in this issue. Sincerely, Stacy P.