WordPress.com is an online publishing platform that allows users to publish websites and blogs using WordPress. Both free and paid plans are available to users. It should be noted that WordPress.com does not offer phone-based customer support to any of its users. Furthermore, a free plan does not provide any level of direct customer service, although users will have access to a knowledge base and community forum for asking questions. WordPress.com customer support is available to users with paid plans and is provided via email or live chat.
Why Do People Contact Wordpress.com Customer Support?
People contact WordPress.com customer support for a range of reasons, including:
Technical support and troubleshooting
Starting, changing and canceling plans
Billing issues
Questions about products and services
Assistance with creating websites (this is for users of the more expensive plans)
Best Practices for Contacting Wordpress.com Customer Service
There are several things that you can do to help ensure that your request for customer service is handled quickly and professionally:
First, follow the instructions provided on the WordPress.com website. Keep in mind that your level of customer service varies according to the plan that you have. For example, if you have one of the more expensive plans, you will receive 24 seven live chat customer support. Lower cost paid plans only provide live chat support Monday through Friday.
Have all relevant documentation on hand before submitting your request. This may include screenshots, copies of order confirmations, account statements, billing statements mere credit card company or other details that are relevant to your case.
If you are live chatting for technical support, be near your computer or device so that you can troubleshoot along with the customer service representative.
How do Consumers Feel About Contacting Wordpress.com Customer Service?
Many consumers are unhappy with the fact that WordPress.com does not offer customer service to everybody who uses the service. In addition, many are also upset that they cannot receive phone-based customer service as they prefer to work with a real human in real-time. Still, the companies live chat customer service has a good reputation and email customer service is also available.
What Kind of Issues can Wordpress.com Customer Service Representative Resolve?
Customer service representatives can resolve many issues, including helping you to start, change or cancel your service, researching billing questions, and providing extensive technical support and troubleshooting services. If you are in need of upgraded service, a customer service representative can walk you through your options and help you select a plan.
What Can't Be Resolved by Contacting Wordpress.com Customer Service?
If WordPress.com is incompatible with your computer or device, a customer service representative may be able to provide suggestions and workarounds, but ultimately you will have to take responsibility for the situation. In such cases, you may need to work with the manufacturer of your device or computer, or may need to purchase additional equipment that is compatible with WordPress.com.
What Should You Do If You Have an Unsuccessful Communication with Wordpress.com?
If you end your conversation with a WordPress representative and are unhappy because you feel that your questions were not answered or your problem was not resolved, don't give up. You may still have options.
First, review the chat transcript from your conversation with customer service. You may be able to identify an area of misunderstanding or miscommunication that contributed to the failure of your session.
Second, contact WordPress.com again. Explain that you were unhappy with the response that you received and that you would like to resolve the issue. The next customer service representative to whom you speak may have more training or experience and be in a better position to understand and resolve your case.
Another option is to get in touch via email. Sometimes using a different communication method can do the trick and help you to resolve your case.
Another option is to visit the WordPress.com forum and talk to the experienced users they are. They may be able to provide suggestions.
You came here to see WordPress's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a WordPress agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact WordPress anyways and help you with your issue. Over the last 18 months, 4,050 customers like you have come in search of a phone number for WordPress and helped us confirm they don't have one. Common reasons that people try to call WordPress customer support department include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call WordPress first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web or chat. Unfortunately, right now WordPress doesn't have any phone numbers. It's not always clear what is the best way to talk to WordPress representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for WordPress, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from WordPress customers like yourself.
GetHuman does not provide call center services or customer support operations for WordPress. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like WordPress. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.