Toll-free · 24 hours, 7 days · Calling this Tricare number should go right to a real human being · · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Tricare below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Tricare phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2, 0#, 3
What are the hours and when should I call?
Tricare operates the call center for this 877-874-2273 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 124 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Tricare call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Tricare phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Tricare staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Tricare is Saturday.The most busy day to call is Monday, which averages 288% more phone calls by comparison.Again, this is based on a sample of 124 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Tricare is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Tricare staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Tricare
If you have time to do a bit of reading before you call Tricare, we recommend you read over some of our problem-specific articles.
Tricare is a comprehensive healthcare program that serves active duty service members, retirees, and their families. It is managed by the Department of Defense and provides medical coverage both within and outside the military healthcare system. Tricare offers several different plans, including Tricare Prime, Tricare Standard, and Tricare for Life. Tricare Prime is a managed care option with primary care providers and referrals for specialty care. Tricare Standard allows beneficiaries to select their own healthcare providers, including specialists, without needing a referral. Tricare for Life is available to individuals who are eligible for Medicare and provides supplemental coverage. Tricare ensures that eligible members have access to quality healthcare services, including doctor visits, hospital stays, prescription medications, and preventive care.
Tricare is a healthcare program primarily designed for active-duty and retired members of the military, including their families. Eligibility extends to:
1. Active Duty Service Members: Those serving in the Army, Navy, Air Force, Marine Corps, Coast Guard, Space Force, and their Reserve components.
2. National Guard and Reserve Members: Including the Army National Guard, Army Reserve, Navy Reserve, Air National Guard, Air Force Reserve, Marine Corps Reserve, Coast Guard Reserve, and Space Force Reserve.
3. Retired Service Members: Those who served at least 20 years of active duty or qualified for retirement benefits.
4. Medal of Honor Recipients and their families.
5. Survivors: Unremarried former spouses, unmarried children, and adult children with disabilities of deceased active duty or retired service members.
6. Certain Former Spouses: Under the 20/20/20 rule, former spouses of service members who were married to them for at least 20 years, while the service member served for at least 20 years.
It's important to review detailed eligibility requirements and any exceptions on the official Tricare website for specific situations.
The cost of Tricare coverage varies depending on the plan you choose and your eligibility category. Tricare offers several different plans, including Tricare Prime, Tricare Select, and Tricare For Life, each with its own costs. Tricare Prime typically requires an annual enrollment fee, and copayments may be applicable for some services. Tricare Select involves a monthly premium, deductibles, and cost-sharing for covered services. Tricare For Life is available to eligible beneficiaries with Medicare Part A and B, and generally incurs no additional cost beyond the Medicare premiums. Active-duty service members usually do not pay premiums for Tricare coverage. It's important to review the specific costs associated with each plan and your eligibility category to determine the most suitable and affordable option for you and your family.
Click the link above to get answers to just about any Tricare customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Tricare is extracted from issues that customers have reported to GetHuman.
This is Tricare's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Tricare agent. This phone number is Tricare's best phone number because 2,214 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-874-2273 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Tricare first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Tricare has 3 phone numbers. It's not always clear what is the best way to talk to Tricare representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Tricare. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Tricare. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.