Click this link, select the option for Live Chat and enter your information
24 hours, 7 days
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Stripe provides this option.
Use the link to connect with customer service through Twitter
24 hours, 7 days
Stripe, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Click this link, select the option for a callback and enter your information
24 hours, 7 days
As a last, sometimes only, resort- Stripe customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.
How should I prepare for my conversation with Stripe?
If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Stripe, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.
When customers dispute a payment with their bank, they must provide evidence to support their claim. Sellers can challenge these disputes by presenting evidence that supports their side. Factors affecting the outcome include
Verifying a Stripe account is necessary to validate user legitimacy and financial data. Although sign-up is quick and easy, all users are subject to an authentication inquiry to confirm their business or individual profile. Since Stripe's verification guidelines vary, make sure you follow them accurately.
Stripe doesn't issue refunds to customers using the platform for payments. Please contact the business directly if you need to get a refund. Otherwise, contact your bank for advice. Your last option would be to file a dispute, but the bank decides on its final status. Stripe has no involvement in the final decision of the dispute.
Click the link above to get answers to just about any Stripe customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.
You came here to see Stripe's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Stripe agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Stripe anyways and help you with your issue. Over the last 18 months, 15,732 customers like you have come in search of a phone number for Stripe and helped us confirm they don't have one. Common reasons that people try to call Stripe customer support department include Close Account, Account Access, Dispute a Charge, Trouble Receiving a Payment, Setup Service and other customer service issues. Rather than trying to call Stripe first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via chat or web or twitter. Unfortunately, right now Stripe doesn't have any phone numbers. It's not always clear what is the best way to talk to Stripe representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
How GetHuman Helps If Stripe Had a Phone Number
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Stripe, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Stripe customers like yourself.
GetHuman does not provide call center services or customer support operations for Stripe. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Stripe. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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