A:Not at this number; hours here are Mon-Fri 9am-9pm EST.The least busy day is Wednesday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Monday, and the shortest are on Thursday.How is this calculated?
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Sonder phone number to document the phone system.
Here is how our research team describes the way the Sonder phone system greets you: Thank you for calling Shondra. All calls are recorded for quality purposes. To change or cancel the reservation booked through one of our partners like Airbnb, Booking.com, or Expedia. All availability and requests are handled exclusively through the Shondra app. For all other support, please tell us in your words why you were calling?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Representative."
What are the hours and when should I call?
Sonder operates the call center for this 617-300-0956 phone number Mon-Fri 9am-9pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 13,678 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sonder phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sonder staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Sonder is Wednesday.The most busy day to call is Friday.Again, this is based on a sample of 13,678 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
The best time to call Sonder
In summation, the best day to call Sonder is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Sonder staffs the call center well on Wednesday.
Conclusion and closing notes
This is Sonder's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sonder agent. This phone number is Sonder's best phone number because 82,068 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 617-300-0956 include and other customer service issues. Rather than trying to call Sonder first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Sonder has 1 phone number. It's not always clear what is the best way to talk to Sonder representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Sonder. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sonder. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.