Sonder Customer Service Issues

During our stay, we encountered difficulty accessing our room due to issues with the access code provided. Despite reaching out to Sonder via chat, the problem persisted, causing further inconvenience when we couldn't enter the room where all our belongings were. After a long and frustrating ordeal trying different codes and having a Sonder employee attempt entry, we finally got another room to rest in. The next morning, the access problem remained unresolved until late morning. This experience not only disrupted our stay but could pose safety risks for others. We expect a full refund considering the impact on our stay and the potential dangers associated with access issues.

Sonder does not provide routine maintenance for air conditioners or washer/dryers. Our apartment had a strong mildew smell and we noticed splashing water. Upon investigation, we found the AC filter was dirty, and the drain line was overflowing, leading to mildew growth. Additionally, the dryer took an excessive amount of time to dry just two lightweight sheets, with the top of the dryer getting very hot. We discovered a significant lint accumulation inside the dryer wall, posing a fire hazard. Regular maintenance like changing the AC filter and cleaning lint would prevent these health and safety issues. While Sonder is a great concept, more attention to practical maintenance is necessary for a better experience.