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Sonder Customer FAQ

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What is Sonder's Phone Number?

The question we are asked most often is about how to talk to Sonder customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Sonder Customer Questions

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Accommodations and Booking

What types of accommodations does Sonder offer?

Sonder provides a variety of fully furnished accommodations, including apartments, homes, and suites in many urban areas. They...
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How can I book a stay with Sonder?

To book a stay with Sonder, visit their website to search for properties based on travel dates and destination. After selecting...
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Is Sonder available in my city?

Sonder operates in multiple cities globally, but availability varies by location. To find out if Sonder is in your city, visit...
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What is the check-in process for Sonder properties?

The check-in process at Sonder properties is designed for convenience, allowing guests to use a unique access code sent via...
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Can I modify my reservation with Sonder?

Sonder permits reservation modifications, but policies vary depending on the booking type and timing. Guests should check their...
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Amenities and Services

What amenities can I find in a Sonder property?

Sonder properties generally feature a range of amenities to ensure a comfortable stay, including fully equipped kitchens,...
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Can I contact Sonder for special requests during my stay?

Sonder encourages guests to share special requests to enhance their stay experience. While they strive to accommodate these...
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Does Sonder offer corporate discounts?

Sonder provides options that might include discounts for corporate travelers, offering flexible solutions for employees or...
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Quality and Promotions

How does Sonder ensure the quality of its properties?

Sonder maintains high standards for its properties through careful selection based on location and characteristics, rigorous...
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How can I find out about Sonder promotions?

To learn about Sonder promotions, checking their website regularly is advisable, as they often showcase special offers. Signing...
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What customer support does Sonder provide for guests?

Sonder offers various customer support options for guests, including phone and email assistance, a helpful website with FAQs,...
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How do I leave a review for my Sonder stay?

Guests can leave a review for their Sonder stay via a link sent in a post-stay email. If the email is not received, they can...
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Policies and Safety

What is Sonder's cancellation policy?

Sonder provides different cancellation policies based on the booking and rate plan selected, including flexible, moderate, and...
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Are Sonder properties pet-friendly?

Sonder properties have diverse policies on pets, with some being pet-friendly while others impose restrictions or do not allow...
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What do I do if I have an issue during my stay?

If a guest encounters an issue during their stay at Sonder, it is recommended they address it quickly for a better experience....
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What safety measures does Sonder implement in its properties?

Sonder prioritizes guest safety through various measures including electronic keyless entries, well-lit areas, and security...
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We look to the Sonder issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Sonder issues reported to GetHuman

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