Sears Home Services

Phone Number & Getting a Rep

Sears Home Services number

800-697-3277
Toll-free·Calls Home Services·See main phone number & contact info
Q:

How do I talk to a human at this Sears number?

A:Press 6.
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Monday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Sears Home Services?

A:The average hold time is 11 minutes. The longest hold times are on Monday, and the shortest are on Wednesday.

All Sears customer service contact information

This is the #6 most popular Sears phone number out of 6. Click above to go back to the main customer service number and other contact information, including Sears email addresses, twitter handles, and live chat options.

More Sears Customer Phone Numbers

Customer Service

800-659-5917
Main phone number · Toll-free · 24 hours, 7 days · Say "human" multiple times · Are you calling to take advantage of your Sears Home Protect warranty? For yes, press 1. For no, press 2.

Repairs

800-469-4663
Toll-free · Mon-Fri 8am-8pm EST · Press 0 at each prompt, ignoring messages. · Sears Home Services - Are you calling to take advantage of your Sears home warranty?

Warranty Returns

800-479-5899
Toll-free · Mon-Fri 8am-8pm EST · Choose option 6 when prompted · If this call is regarding the comfortability during the comfort exchange period, press 1. If it is in regards to the quality of the mattress during the mattress warranty period, press 2.

Corporate Offices

847-286-2500
Mon-Fri 8am-8pm EST · Corporate Office Number. · Dial by name directory, press 8. For home services, press 1. For warranties, press 2. For Kenmore customer service, press 3. For HR, press 4. For accounts payable, press 5. For identity or fraud issues, press 6. For a list of frequently used phone numbers, press 7. To reach an operator, press 0.

Customer Service

800-549-4505
Toll-free · 24 hours, 7 days · Press 5 ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Sears phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 6.

What are the hours and when should I call?

Sears operates the call center for this 800-697-3277 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 65 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sears phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sears staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Sears is Tuesday. The most busy day to call is Monday, which averages 900% more phone calls by comparison. Again, this is based on a sample of 65 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Quietest
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.

The best time to call

In summation, the best day to call Sears is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Sears staffs the call center well on Tuesday.

Why call this Sears number?

Below is a sample of recent calls to Sears, and their purpose. Are any of these similar to the reason you are trying to call?
: ""
- From a call lasting 33s , Dec 17, 2024 4:37 AM
: ""
- From a call lasting 52s , Dec 17, 2024 4:35 AM
: ""
- From a call lasting 1m 51s , Dec 2, 2024 8:51 PM
: ""
- From a call lasting 1m 49s , Jul 19, 2024 4:43 AM
: ""
- From a call lasting 2m 37s , Jul 12, 2024 6:42 PM
Speaking to representative: "I need to speak to a representative."
- From a call lasting 36s , May 13, 2024 3:34 PM

Call with our super-powered phone

  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!