A:Press 1 for English, then press the star button, next press 0.Our free phone can also navigate phone menus to get a live human at Rogers Cable for you.
Q:
Does Rogers Cable offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 9 minutes and 43 seconds.The longest hold times are on Monday, and the shortest are on Friday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Press 1, then 1, then 1 again in quick succession. · For billing and payments, press 1. For technical support, press 2. For sales, press 3. For account changes and other inquiries, press 4. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Rogers Cable below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Rogers Cable phone number to document the phone system.
Here is how our research team describes the way the Rogers Cable phone system greets you: Please enter your phone number, then press pound. If you are new to Rogers, press star.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, then press the star button, next press 0.
Below are some clips we've found from Rogers Cable's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Rogers. For English, press one.
We're currently experiencing a service outage."
Excerpt from a call with Rogers Cable
Friday, January 5, 2024 1:20 AM
They may ask you to enter information with the dial pad
"Welcome to Rogers. For English, press one.
Please enter your phone number then press pound."
Excerpt from a call with Rogers Cable
Sunday, October 20, 2024 1:08 PM
They may need to look up your account
"If new to Rogers
Please give me a moment to look up your account."
Excerpt from a call with Rogers Cable
Tuesday, January 23, 2024 2:28 AM
The first phone menu
"Welcome to Rogers. For English, press one.
Please enter your phone number then press pound.
If new to Rogers, press star."
Excerpt from a call with Rogers Cable
Saturday, September 21, 2024 2:24 AM
What are the hours and when should I call?
Rogers Cable operates the call center for this 888-764-3771 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 2,417 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Rogers Cable call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Rogers Cable phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Rogers Cable staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Rogers Cable is Sunday.The most busy day to call is Thursday, which averages 115% more phone calls by comparison.Again, this is based on a sample of 2,417 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday, which is 612% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Rogers Cable is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Rogers Cable staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
When calling this number, it's important to remember that Rogers can actually look up your phone number while you're on the phone, so unless you're calling from a Canadian number, you won't be able to get services.
At one point, Rogers did offer services in the United States, but those services ended in 1989. That led to an awkward exchange when I called and the customer service representative was confused by my call. I got through the menu just fine and was able to select becoming a new Rogers customer for cable and internet, and I was almost immediately connected with a representative.
She warmly welcomed me and asked me why I was calling, and I told her I'd like to get pricing on cable packages. She said that she would be happy to do that for me and said that pricing depends on several factors. She asked if I was a Rogers customer, and I said I was not. She then noticed my phone number and asked if I was calling from the States. I said that I was, and she said that Rogers doesn't serve the United States market and she'd be unable to fulfill my request. I said I understood and ended the call.
Based on this, it seems that the Rogers representatives do know their stuff and have a keen eye for details, and getting through the automated system was a breeze. If you're actually a Canadian customer, I'd definitely use this number to get assistance from Rogers. However, if you're not located in Canada, this number won't be of any use to you.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Rogers Cable
If you have time to do a bit of reading before you call Rogers Cable, we recommend you read over some of our problem-specific articles.
Yes, you can access Rogers Cable on multiple devices. Rogers Cable provides its customers with the flexibility to stream their cable service on various devices such as smartphones, tablets, and computers. With Rogers Anyplace TV, you can enjoy your favorite shows, movies, and channels anytime and anywhere, within Canada, using the app or website. This convenient feature allows you to access your cable subscription on multiple devices, giving you the freedom to watch your desired content while on the go or in different rooms of your home. Whether you're at home or outside, Rogers Cable ensures you never miss out on your favorite entertainment by providing multi-device accessibility for enhanced viewing convenience.
There are several convenient payment options available for Rogers Cable customers. Firstly, you can set up automatic bill payments through your bank account or credit card, ensuring hassle-free payments every month. Secondly, you can make one-time payments online through your MyRogers account using a credit card or Visa/Mastercard debit card. Alternatively, you can use the Rogers Bank app or access the Rogers Bank website to make payments from your Rogers Bank Mastercard account. Another option is to pay in person at a Rogers store using cash, debit card, or credit card. Additionally, you can mail your payment by check or money order to the address provided on your bill. With these various payment methods, Rogers Cable aims to provide flexibility and convenience for all customers.
No, there are currently no data usage limits with Rogers Cable. We understand that our customers have varying needs when it comes to their internet usage, which is why we believe in providing unlimited data for all our cable internet packages. Whether you stream movies and TV shows, play online games, or work from home, you can have peace of mind knowing that your data usage will not be restricted. With Rogers Cable, you can enjoy high-speed internet without worrying about exceeding any limits or incurring additional charges. We are committed to delivering a seamless and uninterrupted internet experience to our customers, making Rogers Cable a reliable choice for all your internet needs.
Click the link above to get answers to just about any Rogers Cable customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Rogers Cable, and their purpose. Are any of these similar to the reason you are trying to call?
Request for new converter: "I need a new converter, and I don't know where to get it."
- From a call lasting 22m 41s , Oct 23, 2024 11:42 PM
Inquiring about BritBox: "I just wanna know if she is able to purchase like, BritBox through Rogers Cable."
- From a call lasting 16m 26s , Sep 22, 2024 9:02 PM
Information about why customers call Rogers Cable is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Rogers Cable provides this option.
Rogers Cable Customer Service on X (formerly Twitter)
Rogers Cable, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Rogers Cable customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Rogers Cable's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Rogers Cable agent. This phone number is Rogers Cable's best phone number because 7,620 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-764-3771 include No service, Technical support, I'm moving, Billing inquiry, Cancel service and other customer service issues. Rather than trying to call Rogers Cable first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web or twitter. In total, Rogers Cable has 2 phone numbers. It's not always clear what is the best way to talk to Rogers Cable representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Rogers Cable. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Rogers Cable. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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