24 hours, 7 days · Calling this Rockauto number should go right to a real human being · If you know your party's extension, press it at any time. We do not offer customer service via telephone.
How should I prepare for my conversation with Rockauto?
If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Rockauto, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.
Click the link above to get answers to just about any Rockauto customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.
Can I get a real live person at this phone number?
Even though this Rockauto number does not get you to a call center manned by actual human beings, GetHuman researchers still call it regularly to document the phone system.
Here is how our research team describes the way the Rockauto phone system greets you: If you know your party's extension, press it at any time. We do not offer customer service via telephone.
This phone number is all recordings. When our research team calls it, we still take notes about any important changes or information so that you don't have to call to find out yourself. Here is their latest summary:Do not offer customer service over the phone
Conclusion and closing notes
This is Rockauto's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Rockauto agent. This phone number is Rockauto's best phone number because 241,950 customers like you used this contact information over the last 18 months and gave us feedback. Unfortunately, no Rockauto customer service agents pick up the phone, so we've compiled other ways to solve common issues that customers call 866-762-5288 for, including Return an Order, Find a Part, Exchange an Item, Question About a Part, Account Access and other customer support issues. The Rockauto call center that you call into is answered by their IVR or robotic phone menu system which of course is open 24/7. In total, Rockauto has 2 phone numbers. It's not always clear what is the best way to talk to Rockauto representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Rockauto. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Rockauto. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.