A:Press 5 at the first menu, then press 0.Our free phone can also navigate phone menus to get a live human at QVC for you.
Q:
Does QVC offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Friday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes and 2 seconds.The longest hold times are on Saturday, and the shortest are on Wednesday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Press 4 to get specialist · Place an order or request product information: press 1. For customer service, press 2. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for QVC below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this QVC phone number to document the phone system.
Here is how our research team describes the way the QVC phone system greets you: To check an order or cancel an order, press 1. For the status of a return, press 2. For auto-delivery plans or to apply for a Q card or place an order, press 3. To approve shipment on a wait order, press 4. To change your PIN number or for any other questions, press 5. To talk to a team member, press 8.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 5 at the first menu, then press 0.
Below are some clips we've found from QVC's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Happy holidays from QVC's customer service.
To check if your order has shipped, to cancel an item, or to verify that your check payment was received, press one.
For information on your returns or the status of EasyPay installments, press two."
Excerpt from a call with QVC
Monday, January 1, 2024 2:01 PM
The first phone menu
"Welcome to QVC. To place an order or obtain product information, press one.
For customer services, press two."
Excerpt from a call with QVC
Sunday, November 3, 2024 6:37 PM
After you press 2
"Welcome to QVC's customer service.
To check if your order has shipped, to cancel an item, or to verify that your check payment was received, press one.
For information on your returns, or the status of Easy Pay installments, press two."
Excerpt from a call with QVC
Monday, May 27, 2024 1:30 AM
After you press 3
"To place an order, check stock availability, or approve shipment of a to hear your next estimated ship date or to make changes to your auto delivery plans, press one.
For q card information, press two."
Excerpt from a call with QVC
Friday, February 9, 2024 4:15 PM
After you press 4
"To change your four digit if you have the item number and would like to place an order using automated ordering, press one.
For stock availability, press three.
To release a wait list order, press four.
To hear these instructions again, press eight.
To return to the main menu, press nine."
Excerpt from a call with QVC
Tuesday, February 20, 2024 4:40 AM
After you press 5
"To hear these options again, to change your four digit PIN number, press one.
For a mailing address or information on where to find a program guide, press two.
To hear these instructions again, press eight.
To speak to a team member, press zero."
Excerpt from a call with QVC
Saturday, January 13, 2024 7:16 PM
What are the hours and when should I call?
QVC operates the call center for this 888-345-5788 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 2,114 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the QVC call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this QVC phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like QVC staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call QVC is Friday.The most busy day to call is Thursday, which averages 36% more phone calls by comparison.Again, this is based on a sample of 2,114 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Quietest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Saturday, which is 2330% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call QVC is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that QVC staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
When you call QVC's customer service number, you're greeted by an automated message system which immediately presents a phone menu. There don't appear to be any other language options, which limits accessibility.
However, after presenting the main phone menu (which I will mention shortly), the system gives callers an immediate option to speak with a representative by pressing zero or just staying on the line. That's great; so many companies seem to give customers the runaround and have customer service lines that are threadbare and unnecessarily convoluted, seemingly hiding the option to speak to someone within multiple layers of phone menus. I applaud QVC for not doing that and instead having the option readily available!
Going back to the main phone menu, it's straightforward and detailed. Press 1 to check if your order has shipped, to cancel an item, or to verify that your check payment has been received; press 2 for information on returns or to check your status on EasyPay installments; press 3 for auto-delivery plans, Qcard account information, or to apply for a Qcard; press 4 to place an order, check stock availability, or approve shipment of a waitlist order; press 5 to change your four-digit PIN number and for all other services; press 8 to repeat these options; or press 0 to speak to a representative or, as previously mentioned, stay on the line.
My only critique would be perhaps the phone menu could be recited a little bit more slowly. As a native English speaker, I was a little frazzled by how quickly the options were rattled off, but that's being nitpicky.
I was connected to a representative very quickly, and she was able to assist me without issue. I wanted to check if an order had shipped; she did so immediately and gave me a current estimated delivery time. Overall, I'm impressed!
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call QVC
If you have time to do a bit of reading before you call QVC, we recommend you read over some of our problem-specific articles.
At QVC, we offer a variety of shipping options to suit your needs. We understand that prompt delivery is important, so we provide standard shipping, expedited shipping, and express shipping services. Our standard shipping typically takes 5-7 business days for delivery. For those who need their items sooner, we offer expedited shipping which arrives in 2-3 business days. If you require your order urgently, the express shipping option delivers within 1-2 business days. Please note that these estimates do not include processing time. The shipping cost varies depending on the weight and size of your order, which is calculated at checkout. Rest assured, we strive to make your shopping experience convenient and reliable by offering flexible shipping options.
QVC offers a convenient and customer-friendly return policy. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange. The item must be in its original condition and packaging, with all accessories and documentation included. QVC provides a pre-paid return label to make returns hassle-free. In case of damaged or defective items, QVC will cover return shipping costs. However, if you simply change your mind, original shipping and handling costs are non-refundable. Additionally, some products, like perishable items, personalized items, or those marked as non-returnable, may have specific return restrictions. Overall, QVC aims to ensure customer satisfaction and offers a straightforward return policy that prioritizes ease and convenience.
Yes, you can exchange an item on QVC. QVC offers a hassle-free exchange policy to ensure customer satisfaction. If you are not completely satisfied with your purchase, you can exchange the item within 30 days of receiving it. Simply contact QVC's customer service and provide them with the necessary information. They will assist you in initiating the exchange process. Keep in mind that the item must be unused, in its original packaging, and accompanied by the packing slip or invoice. Also, certain restrictions may apply to some products, so it is advisable to review QVC's exchange policy for more details. Enjoy a seamless exchange experience with QVC and shop confidently without any concerns.
Click the link above to get answers to just about any QVC customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to QVC, and their purpose. Are any of these similar to the reason you are trying to call?
Appointment information request: "I'm hoping to get confirmation or assistance related to an appointment I have with QVC."
- From a call lasting 6m 50s , Nov 19, 2024 1:12 PM
Inquiring about promotions: "Are you having a sales The reason I'm asking, I'm seeing all kinds of ads for items from you for a forty nine dollars buy one, get one free."
- From a call lasting 6m 25s , Nov 17, 2024 10:50 PM
Delivery inquiry: "I was supposed to receive an item, and I didn't receive it."
- From a call lasting 7m 13s , Nov 17, 2024 9:55 PM
Information about why customers call QVC is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- QVC customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is QVC's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a QVC agent. This phone number is QVC's best phone number because 32,184 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-345-5788 include Cancel or change order, Refunds and returns, Account issue, Billing issue, Order issue and other customer service issues. The QVC call center that you call into has employees from Texas, Virginia and is open 24 hours, 7 days according to customers. In total, QVC has 2 phone numbers. It's not always clear what is the best way to talk to QVC representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for QVC. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like QVC. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.