A:Don't press anything when asked for an account #. Then you must choose an option 1-5.Our free phone can also navigate phone menus to get a live human at Peoples Gas for you.
Q:
Does Peoples Gas offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-7pm, Sat 7am-3pm EST.The least busy day is Saturday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Thursday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Peoples Gas below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Peoples Gas phone number to document the phone system.
Here is how our research team describes the way the Peoples Gas phone system greets you: To report an emergency such as a gas leak, fire, or explosion, press the star (*) key. One moment, please, while we attempt to access your account information to get started. Please have the information associated with your account ready.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything when asked for an account #. Then you must choose an option 1-5.
Below are some clips we've found from Peoples Gas's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Thank you for calling Peoples Gas.
To report an emergency, such as a gas leak, fire, or explosion, press the star key.
One moment, please, while we attempt to access your account information.
To get started, please speak or key in your fifteen digit account number or the ten digit phone number associated with your account."
Excerpt from a call with Peoples Gas
Wednesday, February 28, 2024 6:59 PM
They may ask your reason for calling (instead of a menu)
"Thank you for calling Peoples Gas.
To report an emergency such as a gas leak, fire, or explosion, say emergency.
In a few words, please tell me why you are calling today."
Excerpt from a call with Peoples Gas
Friday, April 12, 2024 2:24 PM
They may ask you to say or enter information
"You can say things like billing question,"
Excerpt from a call with Peoples Gas
Friday, April 12, 2024 2:24 PM
What are the hours and when should I call?
Peoples Gas operates the call center for this 866-556-6001 phone number Mon-Fri 7am-7pm, Sat 7am-3pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 97 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Peoples Gas call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Peoples Gas phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Peoples Gas staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Peoples Gas is Saturday.The most busy day to call is Monday, which averages 91% more phone calls by comparison.Again, this is based on a sample of 97 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
Peoples Gas is a leading natural gas utility company serving customers in multiple states. With a rich history spanning decades, Peoples Gas is renowned for its reliable and safe delivery of natural gas to homes, businesses, and industries. As a regulated utility, Peoples Gas operates under strict guidelines to ensure the utmost safety and service quality. The company is committed to meeting customer needs by providing affordable and environmentally friendly natural gas solutions. Peoples Gas also offers a variety of energy-saving programs and resources to assist customers in managing their energy consumption and costs. With a focus on customer satisfaction and sustainable energy solutions, Peoples Gas continues to be a trusted provider in the gas utility industry.
Peoples Gas is available in several counties throughout the state. We currently provide gas service to residential and commercial customers in the following areas: Chicago, Cook County, Will County, Kankakee County, Grundy County, and Lake County. Our reach extends to various neighborhoods and communities within these counties, ensuring convenient access to natural gas for a wide range of customers. We are continuously expanding our service areas to accommodate the needs of more communities. To confirm availability in your specific area, please contact our customer service team who will be happy to assist you with any questions or concerns.
The rates and tariffs for Peoples Gas vary depending on the specific location and customer type. Residential customers can find detailed information about their rates and tariffs on our website or by contacting our customer service department. Commercial and industrial customers are encouraged to reach out to our sales team or visit our business rates page for personalized pricing. Peoples Gas strives to provide competitive rates while complying with all applicable regulations and market conditions. Our goal is to offer transparent and affordable pricing for the gas we provide to our valued customers. We are committed to helping you understand our rates and tariffs, and our knowledgeable team is ready to assist with any inquiries you may have regarding pricing.
Click the link above to get answers to just about any Peoples Gas customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Peoples Gas, and their purpose. Are any of these similar to the reason you are trying to call?
Setting up new account: "Hi. I wanted to start a new account on People's Gas, please."
- From a call lasting 12m 55s , Feb 28, 2024 6:59 PM
Information about why customers call Peoples Gas is extracted from issues that customers have reported to GetHuman.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Peoples Gas provides this option.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Peoples Gas customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Peoples Gas's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Peoples Gas agent. This phone number is Peoples Gas's best phone number because 2,868 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-556-6001 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Peoples Gas first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Peoples Gas has 1 phone number. It's not always clear what is the best way to talk to Peoples Gas representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Peoples Gas. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Peoples Gas. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.