A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Thursday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Friday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Parallels below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Parallels phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2 then 4
Below are some clips we've found from Parallels's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Parallels, the leader in virtual and cloud computing solutions.
If you know your ticket number, please press one.
To learn how to get support, please press two."
Excerpt from a call with Parallels
Wednesday, March 20, 2024 9:00 PM
The first phone menu
"Thank you for calling Parallels, the leader in virtualization and cloud computing solutions.
If you know your ticket number, please press one.
To learn how to get support, please press two."
Excerpt from a call with Parallels
Saturday, June 1, 2024 11:36 AM
What are the hours and when should I call?
Parallels operates the call center for this 888-811-2489 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 105 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Parallels call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Parallels phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Parallels staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Parallels is Thursday.The most busy day to call is Friday, which averages 120% more phone calls by comparison.Again, this is based on a sample of 105 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Quietest
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call Parallels is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Parallels staffs the call center well on Thursday.
Why Customers Call Parallels
If you have time to do a bit of reading before you call Parallels, we recommend you read over some of our problem-specific articles.
Parallels is a software company that specializes in developing virtualization and automation solutions. Their flagship product, also called Parallels, enables users to seamlessly run multiple operating systems on a single computer. This means you can use both macOS and Windows on your Mac, or Linux and Windows on your PC, without the need to reboot or switch machines. Parallels offers powerful features like Coherence Mode, which integrates Windows applications into your Mac or Linux desktop, and SmartSelect, which allows you to open files in any operating system with just a double-click. Additionally, Parallels offers software solutions for Mac management, remote access, and virtual desktop infrastructure. With Parallels, you can optimize your productivity by harnessing the power of multiple operating systems on one device.
The system requirements for Parallels vary depending on the version and the operating system you are running. For Parallels Desktop for Mac, the minimum requirements include a Mac computer with an Intel Core 2 Duo processor or higher, at least 4GB of RAM (8GB is recommended for optimal performance), and 500MB of free disk space for installation. You will also need a licensed copy of Windows or another operating system to run within Parallels. For Parallels Desktop for Chrome OS, you need a Chromebook with an Intel Core i5 processor or higher, at least 8GB of RAM, and 128GB of storage. It is worth noting that newer versions of Parallels may have additional requirements. It is recommended to always check the official Parallels website for the specific system requirements of the version you are interested in.
Yes, Parallels is compatible with gaming applications. The software provides a virtualization environment that allows you to run Windows games on Mac without compromising performance. Parallels Desktop includes features like DirectX support, which ensures smooth and seamless gameplay experience. By leveraging the power of Mac's hardware, Parallels can run demanding games at a high frame rate. It also offers optimization options, such as assigning additional resources to the virtual machine, to maximize gaming performance. With Parallels, you can enjoy a wide range of popular gaming titles, whether they require intense graphics or demanding processing power. It provides a convenient solution for gamers who want to access Windows-only games while using their Mac platform.
Click the link above to get answers to just about any Parallels customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Parallels is extracted from issues that customers have reported to GetHuman.
This is Parallels's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Parallels agent. This phone number is Parallels's best phone number because 552 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-811-2489 include Setup service, Cancel service, Overcharge/Strange charge, Complaint and other customer service issues. Rather than trying to call Parallels first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Parallels has 1 phone number. It's not always clear what is the best way to talk to Parallels representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Parallels. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Parallels. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.