How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Opus Energy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Emergency contact details required
What are the hours and when should I call?
Opus Energy operates the call center for this 0800 630 0841 phone number Mon-Fri 8am-6pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 64 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Opus Energy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Opus Energy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Opus Energy is Thursday.The most busy day to call is Wednesday.Again, this is based on a sample of 64 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
The best time to call Opus Energy
In summation, the best day to call Opus Energy is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Opus Energy staffs the call center well on Thursday.
Why Customers Call Opus Energy
If you have time to do a bit of reading before you call Opus Energy, we recommend you read over some of our problem-specific articles.
Opus Energy is a leading independent electricity and gas supplier in the UK. With a focus on delivering sustainable energy solutions, Opus Energy provides reliable and affordable energy to businesses of all sizes. They offer fixed-rate contracts tailored to meet the unique energy needs of various industries, including manufacturing, retail, hospitality, and healthcare. Opus Energy takes pride in their exceptional customer service, working closely with clients to optimize energy efficiency and reduce carbon footprint. Their commitment to renewable energy is evident in their wide range of clean energy options, enabling businesses to transition to a greener future. Opus Energy also offers smart metering solutions to help businesses track and manage their energy consumption efficiently. With their innovative and customer-centric approach, Opus Energy has become a trusted partner for businesses seeking sustainable energy solutions.
Opus Energy is deeply committed to promoting renewable energy sources. We have made it our goal to ensure that by the end of 2022, all the electricity we provide is sourced from renewable generators. This means that our customers can rest assured that the power they receive is not harming the environment. We actively work with a diverse range of renewable generators, including wind, solar, hydro, and anaerobic digestion, to create a sustainable and reliable energy mix. By continuously investing and expanding our green energy portfolio, we strive to make a significant contribution towards a cleaner and greener future. At Opus Energy, our commitment to renewable energy remains unwavering, as we endeavor to reduce carbon emissions and support the transition to a low-carbon economy.
Opus Energy offers a range of energy plans to cater to diverse business needs. The first option is the Fixed Energy Plan, which allows customers to secure a set price per unit of energy for a specific period, protecting against market fluctuations. The Flexi Energy Plan offers a more agile approach, with prices that fluctuate in line with wholesale market rates. This plan allows customers to take advantage of low market prices when available. Opus Energy also provides Green Energy Plans, which support sustainability efforts by offering renewable energy sources. These plans contribute to reducing the company's carbon footprint. Lastly, there is the Night Time Energy Plan, tailored for businesses with significant nighttime energy consumption, offering reduced rates during unsociable hours. With these diverse energy plans, Opus Energy ensures a suitable option for every business requirement.
Click the link above to get answers to just about any Opus Energy customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Opus Energy is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Opus Energy will reply our your email.
Conclusion and closing notes
This is Opus Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Opus Energy agent. This phone number is Opus Energy's best phone number because 384 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 0800 630 0841 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Opus Energy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via email or phone. In total, Opus Energy has 2 phone numbers. It's not always clear what is the best way to talk to Opus Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Opus Energy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Opus Energy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.