Opus Energy Customer Service Issues
Archive 1
The following are issues that customers reported to GetHuman about Opus Energy customer service, archive #1. It only includes a single issue, reported on March 4, 2019. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
Dear support team, I am writing to address an issue with my Direct Debit charges. My customer ID is [redacted]. This is the second time I have encountered significant overcharging, despite providing meter readings and having a Smart Meter. Despite raising this concern during two separate phone calls, the problem persists. I was assured during the last call that this would be resolved, yet I find myself overcharged once again. I kindly request a prompt refund of the excess amount within 7 days. Failure to do so may result in me pursuing legal action to recover the unjust overpayments. Thank you for your attention to this matter. Best regards, D. Bartholomew