A:When asked for phone number, type all zeros. It will then verify the address. Press 1 and you will be transferred.Our free phone can also navigate phone menus to get a live human at Neat for you.
Q:
Does Neat offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9:30am-5pm EST.The least busy day is Friday, and the most busy day is Wednesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Tuesday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Neat below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Neat phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:When asked for phone number, type all zeros. It will then verify the address. Press 1 and you will be transferred.
Below are some clips we've found from Neat's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for contacting The Knee Company.
How can we direct your call? Press one for sales, For billing or account related needs, press two.
To reach technical support, press three.
One moment while I connect you to a NEAT support representative.
For quality purposes, your call may be monitored or recorded.
Thank you for contacting the NeetCare Premium Support Center.
Your call is very important to us. Please hold for the next available representative, and we will be with you as quickly as possible.
Did you know? You can skip the wait and schedule a call with a neat representative at a time that's convenient for you?
Just log in to your account at app dot neat dot com, and click help and support in the bottom left corner to schedule a one on one session with a neat expert.
You are caller number one.
Did you know? You can access hundreds of help center articles, start a chat with a NET representative, or even schedule a call with a representative all from within your need application.
Just log in to your account at app dot neat dot com, and click help and support in the bottom left corner to get started."
Excerpt from a call with Neat
Friday, January 5, 2024 5:27 PM
The first phone menu
"Thank you for contacting The Knee Company.
How can we direct your call? Press one for sales, For billing or account related needs, press two.
To reach technical support, press three."
Excerpt from a call with Neat
Friday, May 24, 2024 7:23 PM
What are the hours and when should I call?
Neat operates the call center for this 866-632-8732 phone number Mon-Fri 9:30am-5pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 423 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Neat call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Neat phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Neat staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Neat is Friday.The most busy day to call is Wednesday.Again, this is based on a sample of 423 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call Neat is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Neat staffs the call center well on Friday.
Why Customers Call Neat
If you have time to do a bit of reading before you call Neat, we recommend you read over some of our problem-specific articles.
Yes, Neat offers a trial period for its services. During this time, users can explore the features and functionality of our platform before making a commitment. The trial period allows businesses to experience firsthand how Neat can help streamline their financial processes and improve efficiency. By taking advantage of the trial, users can assess if Neat meets their specific needs and requirements. It's an opportunity to test our system's capabilities, such as expense and receipt management, document digitization, and automated data extraction. The trial allows potential customers to make an informed decision about whether to invest in Neat's services and enhance their business operations. Start your Neat trial today and experience the benefits of digital organization and ease of financial management.
Neat is compatible with a wide range of devices, making it convenient for users across various platforms. You can seamlessly access and utilize Neat on both desktop and mobile devices. It is compatible with Windows and Mac computers, providing a flexible solution for all users. Additionally, Neat is fully accessible on both iOS and Android devices, enabling users to manage their information on the go. Whether you prefer to work on a laptop, desktop computer, tablet, or smartphone, Neat ensures compatibility across these devices, ensuring a unified experience and allowing users to access their data from anywhere, anytime.
Neat offers two subscription plans to cater to different user needs. The first plan is Neat Essentials, designed for freelancers, small businesses, and startups. This plan includes features such as expense tracking, digital receipt capture, and automated data entry, enabling users to effortlessly manage their finances and stay organized. The second plan is Neat Business, crafted for growing businesses with more advanced requirements. In addition to the features included in Neat Essentials, Neat Business offers enhanced functionality like document management, team collaboration, and advanced reporting capabilities. With Neat Business, businesses can efficiently handle large volumes of documents, securely share files, and generate detailed financial reports. Both subscription plans provide users with a user-friendly and efficient way to manage their financial data and streamline their operations.
Click the link above to get answers to just about any Neat customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Neat, and their purpose. Are any of these similar to the reason you are trying to call?
Subscription renewal inquiry: "I've been trying to reach you for, like, three months to renew my subscription."
- From a call lasting 7m 24s , Sep 26, 2024 6:39 PM
Password reset request: "I forget my password, I need to reset it."
- From a call lasting 10m 6s , Jul 10, 2024 7:48 PM
Cancellation request due to high price: "I wanna cancel this subscription because I just had another amount go through. It's just way, way too overpriced."
- From a call lasting 37m 59s , May 24, 2024 7:23 PM
Information about why customers call Neat is extracted from issues that customers have reported to GetHuman.
This is Neat's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Neat agent. This phone number is Neat's best phone number because 2,538 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-632-8732 include and other customer service issues. Rather than trying to call Neat first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Neat has 1 phone number. It's not always clear what is the best way to talk to Neat representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Neat. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Neat. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.