A:Calling this NBT Bank number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at NBT Bank for you.
Q:
Does NBT Bank offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Monday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for NBT Bank below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this NBT Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this NBT Bank number should go right to a real human being
Below are some clips we've found from NBT Bank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Welcome to Ambity Bank.
Please note our extensions are changed to five digits starting with the one.
If you know your party's extension, you can dial it now.
For assistance with your cash management services for business including RDC positive pay and ACH, press eight.
To speak with a customer service representative, press zero or stay on the line.
To repeat this menu, press pound.
If you're a business customer, press one.
For automated account information, including deposit and loan balances, detailed transaction and information, or tax information, press two.
For loan information, press three.
For our collections department, press four."
Excerpt from a call with NBT Bank
Friday, February 2, 2024 8:14 PM
In fact, much of this information on this page is superfluous because this NBT Bank phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
NBT Bank operates the call center for this 800-628-2265 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 95 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the NBT Bank call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this NBT Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like NBT Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call NBT Bank is Monday.The most busy day to call is Friday, which averages 1000% more phone calls by comparison.Again, this is based on a sample of 95 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Quietest
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call NBT Bank is Monday.In this case, it's a no-brainer. Monday is not only the least busy day for calling this NBT Bank number, but it is also the day with the shortest hold times.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call NBT Bank
If you have time to do a bit of reading before you call NBT Bank, we recommend you read over some of our problem-specific articles.
NBT Bank's routing number is a unique 9-digit code used to identify the institution for various financial transactions. The routing number for NBT Bank is 021303618. This number is essential when setting up direct deposits, making online payments, and initiating wire transfers. It is important to note that routing numbers may vary depending on the region and the type of transaction being conducted. Customers can also find the routing number on their checks, typically located at the bottom-left corner. Additionally, customers can contact NBT Bank's customer service or visit the bank's website to obtain the correct routing number or further assistance regarding this information.
NBT Bank offers a comprehensive range of financial services to meet the diverse needs of our customers. We provide various banking solutions including checking and savings accounts, loans, mortgages, and credit cards. Our online and mobile banking platforms ensure easy access to account management, 24/7 banking, fund transfers, bill payments, and mobile check deposit. NBT Bank also offers investment and wealth management services, assisting customers in planning for their financial future. Additionally, we provide specialized services such as commercial banking, treasury management, insurance options, and retirement planning. Our knowledgeable staff is readily available to offer personalized assistance and guidance to help individuals, families, and businesses achieve their financial goals. With NBT Bank, you can trust that you will receive convenient, reliable, and tailored financial services to meet your unique needs.
Yes, you can easily transfer funds between different NBT Bank accounts. NBT Bank offers a convenient and secure online banking platform that allows you to transfer funds within your accounts. You can transfer funds between your checking, savings, and money market accounts with just a few clicks. This online transfer service is available 24/7, giving you the flexibility to manage your finances at any time. Additionally, you can also transfer funds between different NBT Bank accounts by visiting a local branch or contacting their customer service. Whether you need to consolidate your funds or allocate money for various purposes, transferring funds between NBT Bank accounts is simple and hassle-free.
Click the link above to get answers to just about any NBT Bank customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call NBT Bank is extracted from issues that customers have reported to GetHuman.
This is NBT Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a NBT Bank agent. This phone number is NBT Bank's best phone number because 1,380 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-628-2265 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call NBT Bank first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, NBT Bank has 1 phone number. It's not always clear what is the best way to talk to NBT Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for NBT Bank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like NBT Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.