How do I report a lost or stolen debit card?

If a customer finds themselves in the unfortunate situation of having a lost or stolen debit card associated with NBT Bank, it is essential to act quickly to minimize any potential financial risk. NBT Bank provides a number of avenues for reporting such incidents. First, customers should attempt to access their NBT Online Banking account. There, they may find an option to lock or freeze their debit card temporarily. This immediate action can prevent unauthorized transactions from occurring while the situation is being resolved. Additionally, the customer can view the information about reporting a lost or stolen card on the NBT Bank website. Typically, there is a dedicated section that outlines the necessary steps, including details on how to contact customer service directly. This contact is crucial for reporting the loss and initiating the process of obtaining a replacement card. It is also advisable for individuals to monitor their account statements closely during this time. Being vigilant can help identify any unauthorized activity promptly. For the most accurate and updated contact information or procedures, customers should refer to the current NBT Bank website.