A:Press 9 or just wait on the line.Our free phone can also navigate phone menus to get a live human at Medi-Cal for you.
Q:
Does Medi-Cal offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-5pm EST.The least busy day is Tuesday, and the most busy day is Wednesday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Friday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Medi-Cal below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Medi-Cal phone number to document the phone system.
Here is how our research team describes the way the Medi-Cal phone system greets you: Provider, press or say 1. Beneficiary, press or say 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 9 or just wait on the line.
Below are some clips we've found from Medi-Cal's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"Welcome to Medi Cal. Please listen carefully as our menu has changed.
If you are a provider, press or stay one. If you are a beneficiary, press or say two."
Excerpt from a call with Medi-Cal
Friday, July 18, 2025 10:21 PM
The first phone menu
"Welcome to Medi Cal. Please listen carefully as our menu has changed.
If you are a provider, press or stay one.
If you are a beneficiary, press or say two."
Excerpt from a call with Medi-Cal
Friday, July 18, 2025 10:21 PM
What are the hours and when should I call?
Medi-Cal operates the call center for this 800-541-5555 phone number Mon-Fri 8am-5pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 85 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Medi-Cal at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Medi-Cal phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Medi-Cal staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Medi-Cal is Tuesday.The most busy day to call is Wednesday, which averages 540% more phone calls by comparison.Again, this is based on a sample of 85 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Quietest
Wed
Busiest
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call Medi-Cal is Tuesday.In this case, it's a no-brainer. Tuesday is not only the least busy day for calling this Medi-Cal number, but it is also the day with the shortest hold times.
Why Customers Call Medi-Cal
If you have time to do a bit of reading before you call Medi-Cal, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Medi-Cal customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Medi-Cal, and their purpose. Are any of these similar to the reason you are trying to call?
Applying for Medi-Cal: "I was calling to apply for Medi Cal."
- From a call lasting 4m 47s , Nov 7, 2025 9:21 PM
Insurance status inquiry: "I'm calling because I'm not sure if I am insured."
- From a call lasting 7m 31s , Mar 4, 2025 11:35 PM
Update income and insurance: "I just need to update my income, and I need to get insured because I'm in limbo."
- From a call lasting 6m 46s , Feb 6, 2025 7:05 PM
Misclassification of health care: "I need you to release my file so that I can select the more appropriate health care."
- From a call lasting 5m 54s , Jan 17, 2025 12:43 AM
Referral status inquiry: "We have not received a response back from you guys."
- From a call lasting 16m 29s , Nov 26, 2024 11:45 PM
Issue with nursing home: "Yeah, they said they can't remove it in until they find out what's going on."
- From a call lasting 12m , Sep 26, 2024 8:53 PM
Application status inquiry: "I was just checking on the status of my application."
- From a call lasting 7m 50s , Aug 15, 2024 4:49 PM
Transfer Medi-Cal coverage counties: "I visited the emergency room in another county, and my Medi-Cal got transferred there, but my doctor is in a different county, so I need it switched back."
- From a call lasting 10m 16s , Apr 8, 2024 9:29 PM
Information about why customers call Medi-Cal is extracted from issues that customers have reported to GetHuman.
This is Medi-Cal's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Medi-Cal agent. This phone number is Medi-Cal's best phone number because 86,243 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-541-5555 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Medi-Cal first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Medi-Cal has 2 phone numbers. It's not always clear what is the best way to talk to Medi-Cal representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Medi-Cal. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Medi-Cal. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.