Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Massdrop will reply our your email.
How should I prepare for my conversation with Massdrop?
If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Massdrop, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.
Massdrop offers a generous return policy for orders placed on their platform. Customers have the option to return most products within 30 days of receipt, provided the items are in new and unused condition. However, certain categories such as apparel, undergarments, and custom or personalized items are non-returnable. To initiate a return, customers are encouraged to contact Massdrop's customer support team, who will provide them with further instructions and a return merchandise authorization (RMA) if applicable. It's important to note that return shipping costs are typically the responsibility of the customer, unless the product received is defective. Massdrop aims to ensure customer satisfaction and will assist shoppers throughout the return process to resolve any issues that may arise.
Massdrop accepts several payment methods to ensure convenience for its users. Customers can choose to pay using major credit cards such as Visa, MasterCard, American Express, and Discover. Additionally, Massdrop also supports payment through PayPal, a popular online payment platform. This enables users to link their bank accounts or credit/debit cards with their PayPal accounts and securely make purchases. The acceptance of multiple payment options allows Massdrop to accommodate a wide range of customers, offering flexibility and ease in the checkout process.
Customers can cancel their massdrop orders by contacting customer support. Be clear in your desires and follow the instructions. Contact massdrop for any clarifications concerning order cancellation.
Click the link above to get answers to just about any Massdrop customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.
You came here to see Massdrop's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Massdrop agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Massdrop anyways and help you with your issue. Over the last 18 months, 990 customers like you have come in search of a phone number for Massdrop and helped us confirm they don't have one. Common reasons that people try to call Massdrop customer support department include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Massdrop first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via email. Unfortunately, right now Massdrop doesn't have any phone numbers. It's not always clear what is the best way to talk to Massdrop representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
How GetHuman Helps If Massdrop Had a Phone Number
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Massdrop, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Massdrop customers like yourself.
GetHuman does not provide call center services or customer support operations for Massdrop. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Massdrop. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.