What if I receive a defective or damaged product?

If you receive a defective or damaged product from Massdrop, we are committed to resolving the issue promptly. Please contact our customer support within 30 days of receiving the item, and provide detailed information regarding the defect or damage. Our team will guide you through the process of returning the item. Once we receive the product, we will thoroughly inspect it and proceed with either issuing a replacement or refunding the full purchase price. We strive to make this process as hassle-free as possible, and we take full responsibility for any products that arrive defective or damaged. Your satisfaction is our utmost priority, and we will do everything we can to ensure a quick resolution to any issues you may encounter.