What if I receive a defective or damaged product?

If a customer receives a defective or damaged product from Massdrop, the first step is to review the return policy that is generally provided on the current web page. Typically, Massdrop has specific guidelines for returns and exchanges, which can include options for returns within a certain time frame, the process for reporting issues, and any requirements for the condition of the product. Customers are usually encouraged to take photographs of the damaged or defective items and to provide a clear description of the issue when initiating a return or exchange process. This information can help expedite the resolution. It is also important to check if there are any time limits or specific procedures that need to be followed to ensure a smooth return experience. For detailed instructions on how to proceed, customers can consult the relevant section of the website where conditions for returns, exchanges, and product support are outlined. This will provide access to the most accurate and updated information concerning returns or exchanges for defective or damaged products.