What is the return policy for Massdrop orders?

Massdrop offers a generous return policy for orders placed on their platform. Customers have the option to return most products within 30 days of receipt, provided the items are in new and unused condition. However, certain categories such as apparel, undergarments, and custom or personalized items are non-returnable. To initiate a return, customers are encouraged to contact Massdrop's customer support team, who will provide them with further instructions and a return merchandise authorization (RMA) if applicable. It's important to note that return shipping costs are typically the responsibility of the customer, unless the product received is defective. Massdrop aims to ensure customer satisfaction and will assist shoppers throughout the return process to resolve any issues that may arise.