A:Not at this number; hours here are 7am-10pm EST.The least busy day is Saturday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Thursday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Huawei below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Huawei phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 then wait
Below are some clips we've found from Huawei's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Huawei Enterprise support center.
For enterprise business, please press one. For solar products, press two.
For enterprise please for critical and urgent problems, please press one."
Excerpt from a call with Huawei
Thursday, February 22, 2024 8:15 PM
The first phone menu
"Welcome to Huawei Enterprise Support Center. For enterprise business, please press one.
For solar products, press two."
Excerpt from a call with Huawei
Thursday, May 23, 2024 5:14 AM
After you press 1
"For enterprise business, please press For critical and urgent problems, please press one.
For technical support services, please press two."
Excerpt from a call with Huawei
Friday, June 14, 2024 4:19 AM
What are the hours and when should I call?
Huawei operates the call center for this 855-482-9343 phone number 7am-10pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 172 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Huawei call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Huawei phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Huawei staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Huawei is Saturday.The most busy day to call is Monday, which averages 140% more phone calls by comparison.Again, this is based on a sample of 172 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Huawei is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Huawei staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Huawei
If you have time to do a bit of reading before you call Huawei, we recommend you read over some of our problem-specific articles.
Huawei's warranty policy ensures that their products are free from defects in design, materials, and workmanship. The warranty period varies depending on the product category and specific model. Generally, Huawei provides a one-year warranty for their smartphones, tablets, wearables, and other consumer electronic devices. For accessories, such as chargers and cables, the warranty period is typically six months. The warranty covers manufacturing defects and malfunctions but does not extend to damages caused by unauthorized repairs, accidents, or misuse. To claim warranty service, customers must provide proof of purchase and follow the designated procedures specified by Huawei. They offer repair, replacement, or refund options according to the severity and nature of the issue. For more detailed information about their warranty policy, customers are advised to visit Huawei's official website or contact their customer service.
No, Huawei smartphones are not inherently water-resistant. While some Huawei models may offer a certain level of protection against splashes or accidental spills, it is advised to avoid submerging them in water. Huawei provides specific information about the water and dust resistance capabilities for each smartphone model in their product specifications. Therefore, it is recommended to refer to the specifications or user manual of the Huawei smartphone in question to determine its specific water-resistant capabilities.
Huawei offers a wide range of products across multiple categories. As a leading global provider of telecommunications equipment and consumer electronics, Huawei's product portfolio includes smartphones, tablets, laptops, wearables, and audio devices. Their smartphones cater to various price points and feature cutting-edge technologies like advanced cameras, high-performance processors, and innovative displays. Additionally, Huawei offers tablets that provide immersive multimedia experiences and efficient productivity features. The company's laptops deliver powerful performance and sleek designs for both personal and professional use. Huawei also offers smartwatches and fitness bands that seamlessly integrate with smartphones for health tracking and convenience. Lastly, Huawei's audio devices, including earphones and speakers, provide high-quality sound and exceptional audio experiences. With a diverse range of products, Huawei aims to meet the varying needs of consumers in the technology market.
Click the link above to get answers to just about any Huawei customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Huawei, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiry about motherboard issues: "Only mother bolt. Water damage. Water damage."
- From a call lasting 15m 49s , Sep 7, 2024 9:52 AM
Information about why customers call Huawei is extracted from issues that customers have reported to GetHuman.
This is Huawei's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Huawei agent. This phone number is Huawei's best phone number because 1,164 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-482-9343 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call Huawei first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Huawei has 1 phone number. It's not always clear what is the best way to talk to Huawei representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Huawei. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Huawei. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.