My refrigerator stopped cooling, so the first thing I did was look up the number to call Hisense Appliances. It sounds like it is running, but nothing is actually cooling, and I had to toss my food. Therefore, I needed to talk to someone and get a resolution quickly. Immediately a recorded message thanked me for calling Hisense Appliances and asked me to press 1 if I wanted service in English.
After I pressed 1, it advised me to be in front of the product that I was calling about and to have the model number, serial number and manufacturer date available. I had some of that information, but my fridge is pushed into a corner, so I decided to just wait and see if what I had would be enough before worrying about that.
The next directory told me to press 1 for questions about products or services. Lowe's reps could press 2. I pressed 1 and then reached another directory, which asked me to press 1 for questions about Hisense products, press 2 for questions about Toshiba TVs or press 3 for information about Sharp TVs. I didn't pay much attention because I had already pressed 1 to talk about Hisense products.
It then instructed me to press 1 for information about TVs, press 2 for information about Laser TVs, press 3 for information about fridges or press 4 for anything else.
I pressed 3, and then an AI representative introduced herself as Jennifer and said that if my freezer was not working, she had a few things that I could try. It was a useful list, but I had already tried most of these things. She suggested that I check the door and the seal to make sure it was fully closed, adjust the temperature of the fridge, clean the condenser coils or attempt to unplug it for 30 seconds and then plug it in again to see if it would power on.
She then said that if an issue persisted, "Please get a copy of the receipt and call back." Then it just went to dead space, which was puzzling because if I called back, I would follow the same path and end up here again. I randomly thought I would try talking to her and requested to "speak to an agent."
To my surprise, it worked, and they said they would place me on a brief hold to talk to a customer representative. The message told me my call would be answered in less than 1 minute, and it was about 20 seconds before a very helpful agent picked up the phone. In total, I was able to speak to an agent in about 4 and a half minutes.
This is Hisense Appliances's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hisense Appliances agent. This phone number is Hisense Appliances's best phone number because 3,036 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-935-8880 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Hisense Appliances first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email or chat. In total, Hisense Appliances has 2 phone numbers. It's not always clear what is the best way to talk to Hisense Appliances representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Hisense Appliances. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Hisense Appliances. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.