When calling the GreatCall.com customer service number, the automated message tells you that you've reached Lively, which owns GreatCall. The message also explains that if you've received a notice about your new Jitterbug, it will be shipped to your address on file, and you can hang up.
If you're not calling about that, you can wait a few seconds and get directed to the main menu. At that point, you can ask questions about billing, mobile devices, the app and more. I waited about two minutes before getting connected to a customer service representative, which isn't a very long wait, but the system seemed to think that it was. About halfway through my wait, I got the message saying that all representatives were assisting other callers and my call would be answered in the order received.
After two minutes, I was connected to Kristin, who pleasantly and clearly asked how she could assist me. I told her that we had just purchased a device for my aunt and wanted to get it set up properly so that we could track whether she needed assistance and use the alert system that Lively offers should she have an emergency.
Kristin informed me that both of us would need to have the application on our phones and we'd need to set it up by using the account number that came with her device. I told her I didn't have the account number, as I had only purchased the device. She said that to get anything set up on the phone, I would need the account number and wouldn't be able to do anything without it.
I asked if we would be able to get things set up on the apps themselves once we had the account number, and she said no, we would need to get set up over the phone once we'd gotten the number and there wasn't any way to get set up without calling back and doing so over the phone. At that point, she invited me to call back when I had the number and wished me a pleasant day.
Overall, I felt like this is an incomplete picture of Lively's customer service. While Kristin was certainly helpful and polite, the fact that Lively requires an account number to get anything done meant that I couldn't really get a deeper sense of what their customer service is like when a customer has a real problem.
Based on my brief interactions with Kristin and the automated menu, I feel like GreatCall/Lively would be able to successfully assist with an issue if I were a customer, but I can't say for sure if that would be the case without a deeper dive into a potential problem.
This is GreatCall.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a GreatCall.com agent. This phone number is GreatCall.com's best phone number because 2,208 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-733-6632 include Refund a Charge, Cancel Service, Technical Support, Transfer Service, Setup Service and other customer service issues. Rather than trying to call GreatCall.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, GreatCall.com has 1 phone number. It's not always clear what is the best way to talk to GreatCall.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for GreatCall.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like GreatCall.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.