Calls Customer Service·Most popular Genuine Parts number
Q:
How do I talk to a live human at Genuine Parts?
A:Calling this Genuine Parts number should go right to a real human being.
Q:
Does Genuine Parts offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Friday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.How is this calculated?
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Genuine Parts phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Genuine Parts number should go right to a real human being
In fact, much of this information on this page is superfluous because this Genuine Parts phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Genuine Parts operates the call center for this 770-953-1700 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 8 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Genuine Parts phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Genuine Parts staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Genuine Parts is Friday.The most busy day to call is Monday.Again, this is based on a sample of 8 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
The best time to call Genuine Parts
In summation, the best day to call Genuine Parts is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Genuine Parts staffs the call center well on Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Genuine Parts
If you have time to do a bit of reading before you call Genuine Parts, we recommend you read over some of our problem-specific articles.
Genuine Parts is a reputable automotive, industrial, and electrical distributor that operates through various segments, including NAPA Auto Parts, Motion Industries, EIS Inc., and others. It is a leading company with an extensive network of stores across the United States, Canada, and beyond. Genuine Parts offers a wide range of quality products, including automotive parts, equipment, tools, and maintenance supplies. They cater to both professional mechanics and do-it-yourself customers, ensuring reliable solutions for automotive repairs and maintenance. With a commitment to exceptional customer service, Genuine Parts prioritizes providing knowledgeable assistance, convenient online ordering, and fast delivery. Whether for personal, commercial or industrial needs, Genuine Parts is a trusted name in the distribution of reliable, genuine automotive and industrial components.
Genuine Parts offers a hassle-free return policy to ensure customer satisfaction. If for any reason you are not completely satisfied with your purchase, you can return the item within 30 days from the date of purchase. The product must be in its original condition, unused, and in its original packaging. Genuine Parts accepts both online and in-store returns for added convenience. To initiate a return, simply provide your proof of purchase, either online or in-store receipt, to our friendly customer service team. Upon approval, you can choose a refund or exchange for the returned item. Please note that certain items may be subject to a restocking fee. For further assistance or clarifications, our dedicated customer support team is available to assist you.
Yes, Genuine Parts does offer international shipping. We understand the importance of catering to a global customer base and have expanded our services to meet their needs. Whether you are located in North America, Europe, Asia, or any other region, we can ship our genuine parts directly to your doorstep. Our international shipping process is efficient and reliable, ensuring that your order arrives in a timely manner. We have partnered with trusted logistics providers to guarantee secure delivery and provide tracking information for your convenience. At Genuine Parts, we strive to make the shopping experience seamless for all our customers, regardless of their location.
Click the link above to get answers to just about any Genuine Parts customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Conclusion and closing notes
This is Genuine Parts's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Genuine Parts agent. This phone number is Genuine Parts's best phone number because 48 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 770-953-1700 include and other customer service issues. Rather than trying to call Genuine Parts first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Genuine Parts has 1 phone number. It's not always clear what is the best way to talk to Genuine Parts representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Genuine Parts. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Genuine Parts. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.