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Genuine Parts Customer FAQ

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What is Genuine Parts's Phone Number?

The question we are asked most often is about how to talk to Genuine Parts customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Genuine Parts Customer Questions

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Order Tracking

How can I track my order?

To track your order from Genuine Parts, log into your account on their website and find the order history section for tracking...
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Can I cancel or modify my order after it has been placed?

To cancel or modify an order with Genuine Parts, it is crucial to act swiftly due to their prompt processing. Options for...
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What is the average shipping time for Genuine Parts orders?

The time it takes for Genuine Parts orders to ship can vary and generally ranges from three to five business days with standard...
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What is the typical processing time for an order?

The processing time for an order at Genuine Parts typically ranges from one to two business days, depending on item...
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Product Availability

Where can I buy Genuine Parts products?

Genuine Parts products are available through authorized retailers, auto parts stores, and online platforms, including the...
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Does Genuine Parts have any physical retail locations?

Genuine Parts does maintain a network of physical retail locations where customers can buy automotive and industrial supplies...
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Can I buy parts in bulk directly from you?

Genuine Parts serves both individual and business clients but primarily focuses on bulk orders for businesses. Those interested...
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Shipping and Delivery

Do Genuine Parts offer international shipping?

Genuine Parts primarily targets the North American market, which influences their international shipping options. Some products...
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What payment methods does Genuine Parts accept?

Genuine Parts accepts various payment methods including major credit cards like Visa and MasterCard, as well as debit cards and...
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Are there any seasonal promotions for certain products?

Genuine Parts frequently offers seasonal promotions that include discounts and special deals for various products. For the...
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Returns and Warranty

What is the return policy for Genuine Parts?

The return policy at Genuine Parts allows customers to return items within a certain timeframe, provided they are in original...
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Does Genuine Parts offer any warranty on their products?

Genuine Parts generally provides warranties for many items, with varied terms and durations based on specific products and...
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Product Compatibility

Are Genuine Parts products compatible with other brands?

Genuine Parts products are mainly designed for specific applications and vehicles, ensuring quality and performance. While some...
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How do you ensure the quality of your parts?

Genuine Parts prioritizes quality by carefully selecting suppliers and enforcing stringent quality control measures, including...
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