Toll-free · 24 hours, 7 days · Press 1, then 4 · For claims that have already been reported, press 1. To hear our automated options, including talking to an agent, press 2. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Encompass Auto Insurance below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Encompass Auto Insurance phone number to document the phone system.
Here is how our research team describes the way the Encompass Auto Insurance phone system greets you: If you are an agent or field sales leader, press 1. Policy holder, press 2. Bank, lien holder, mortgage company, or other interested party, press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-3.
Below are some clips we've found from Encompass Auto Insurance's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"This call may be monitored and recorded.
Thank you for calling Encompass Insurance.
Please listen carefully as our menu options have changed."
Excerpt from a call with Encompass Auto Insurance
Thursday, September 12, 2024 6:57 PM
The first phone menu
"This call may be monitored and recorded.
Thank you for calling Encompass Insurance.
Please listen carefully as our menu options have changed.
If you are an Encompass agent or a field sales leader, press one.
If you are a policyholder, press two."
Excerpt from a call with Encompass Auto Insurance
Friday, March 22, 2024 3:50 PM
After you press 2
"If you are a bank mortgage company lienholder or please contact your local agent regarding policy change requests or policy coverage inquiries.
If you are in need of roadside assistance, or calling to report a claim, press one.
If you would like to make a payment, press two."
Excerpt from a call with Encompass Auto Insurance
Monday, February 12, 2024 2:05 PM
What are the hours and when should I call?
Encompass Auto Insurance operates the call center for this 800-262-9262 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 179 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Encompass Auto Insurance call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Encompass Auto Insurance phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Encompass Auto Insurance staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Encompass Auto Insurance is Sunday.The most busy day to call is Friday, which averages 236% more phone calls by comparison.Again, this is based on a sample of 179 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call Encompass Auto Insurance is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Encompass Auto Insurance staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Encompass Auto Insurance
If you have time to do a bit of reading before you call Encompass Auto Insurance, we recommend you read over some of our problem-specific articles.
Encompass Auto Insurance is a comprehensive auto insurance provider offering a range of coverage options to individuals and families. With a focus on personalized service and tailored coverage plans, Encompass aims to protect you and your vehicle from the unexpected. Whether you drive a car, motorcycle, or RV, Encompass provides coverage for a wide variety of vehicles. Their policies include protection against accidents, theft, vandalism, and any damage caused by natural disasters or other perils. Encompass strives to provide peace of mind to their customers by offering reliable and affordable coverage options, backed by a strong reputation for customer service. With Encompass Auto Insurance, you can drive with confidence knowing that you have reliable and comprehensive coverage for any unforeseen events on the road.
Encompass Auto Insurance offers a variety of discounts to help customers save on their premiums. Some of the discounts available include multi-policy discounts, which reward customers for having both their auto and home insurance with Encompass. The safe driver discount is given to policyholders who maintain a clean driving record over a certain period. Additionally, Encompass offers discounts for policyholders who insure multiple vehicles on their policy and for those who pay their premium in full upfront. Students can also benefit from good student discounts if they maintain a high GPA. Encompass also offers discounts for customers who have taken a defensive driving course or have certain vehicle safety features installed. These discounts aim to provide affordable coverage options for a wide range of customers.
Encompass Auto Insurance offers a range of coverage options tailored to meet the diverse needs of individuals and families. Our comprehensive coverage protects against damage caused by incidents such as accidents, theft, vandalism, and severe weather. Collision coverage ensures compensation for repairs or replacement if your vehicle is damaged in a collision, regardless of fault. We also provide liability coverage, which safeguards you financially in case you cause an accident resulting in property damage or bodily injury to others. Additionally, Encompass Auto Insurance offers medical payments coverage for medical expenses resulting from an accident, and uninsured/underinsured motorist coverage to protect you if you're involved in an accident with an uninsured or underinsured driver. We are committed to providing our policyholders with flexible coverage options that provide peace of mind on the road.
Click the link above to get answers to just about any Encompass Auto Insurance customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Encompass Auto Insurance, and their purpose. Are any of these similar to the reason you are trying to call?
Dispute a claim: "So can I dispute that claim?"
- From a call lasting 16m 1s , Sep 12, 2024 6:57 PM
Request for new policy: "I need my policy and new ID cards."
- From a call lasting 11m 52s , Sep 5, 2024 4:26 PM
Providing proof of insurance: "I got a speeding ticket, and I need to show proof of insurance through the company."
- From a call lasting 3m 59s , Mar 4, 2024 7:51 PM
Reporting car accident: "Yes. I had a car accident yesterday."
- From a call lasting 6m 42s , Feb 12, 2024 2:07 PM
General inquiry: "Good."
- From a call lasting 1m 47s , Feb 12, 2024 2:05 PM
Information about why customers call Encompass Auto Insurance is extracted from issues that customers have reported to GetHuman.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Encompass Auto Insurance customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Encompass Auto Insurance's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Encompass Auto Insurance agent. This phone number is Encompass Auto Insurance's best phone number because 438 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-262-9262 include and other customer service issues. Rather than trying to call Encompass Auto Insurance first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Encompass Auto Insurance has 2 phone numbers. It's not always clear what is the best way to talk to Encompass Auto Insurance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Encompass Auto Insurance. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Encompass Auto Insurance. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.