Does E-ZPass New York offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes and 6 seconds.The longest hold times are on Friday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for E-ZPass New York below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this E-ZPass New York phone number to document the phone system.
Here is how our research team describes the way the E-ZPass New York phone system greets you: For account balance information, press 1. To make a one-time payment, press 2. For questions regarding auto replenishment, tags, accessories, and commuter plans, press 3. For violation notices or collection notices, press 4. For information regarding EZ Pass NY program or where EZ Pass is accepted, press 5. For mailing address, press 6. If you have traveled through a toll-by-mail facility without EZpass, press 7. For information regarding MTA reload cards, press 8. To speak to a representative, press 9.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English. Then press 9.
Below are some clips we've found from E-ZPass New York's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling EZ Pass New York. For account information, or to open an account online, please visit us at e dash z pass n y dot com.
Please listen carefully as our menu options have recently changed.
For English, press one.
Please note that our customer service center is closed at this time.
However, you may access your account and general EZ Pass New York information using menu options or our website.
At e dash z pass n y dot com.
For your EasyPass account balance information, press one."
Excerpt from a call with E-ZPass New York
Saturday, January 6, 2024 6:26 AM
They may ask you to enter information with the dial pad
"For calling EZ Pass New York. For account information, or to open an account online, please visit us at e dash z pass n please listen carefully as our menu options have recently changed.
If you are calling about the new central business district tolling program, press six.
For your EasyPass account balance information, press one.
Please enter your account number. If you do not have an account number, please stay on the line."
Excerpt from a call with E-ZPass New York
Monday, December 2, 2024 8:23 PM
What are the hours and when should I call?
E-ZPass New York operates the call center for this 800-333-8655 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 3,127 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the E-ZPass New York call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this E-ZPass New York phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like E-ZPass New York staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call E-ZPass New York is Sunday.The most busy day to call is Monday, which averages 309% more phone calls by comparison.Again, this is based on a sample of 3,127 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday, which is 1214% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call E-ZPass New York is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that E-ZPass New York staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call E-ZPass New York
If you have time to do a bit of reading before you call E-ZPass New York, we recommend you read over some of our problem-specific articles.
If you have moved or changed jobs, you may not need your E-ZPass New York account anymore. To cancel it, all you need to do is package up your devices, print and fill out a cancellation form, and mail it with the devices to E-ZPass New York.
Click the link above to get answers to just about any E-ZPass New York customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to E-ZPass New York, and their purpose. Are any of these similar to the reason you are trying to call?
Lost E-ZPass account: "I lost my EZ Pass, like, EZ Pass pass and log in, so I don't remember."
- From a call lasting 9m 13s , Dec 10, 2024 6:21 PM
Update payment information: "I'm calling because I'm gonna update my payment because I used to have a credit card, and I closed it."
- From a call lasting 12m 23s , Dec 5, 2024 9:03 PM
Information about why customers call E-ZPass New York is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- E-ZPass New York customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is E-ZPass New York's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a E-ZPass New York agent. This phone number is E-ZPass New York's best phone number because 12,420 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-333-8655 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call E-ZPass New York first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, E-ZPass New York has 1 phone number. It's not always clear what is the best way to talk to E-ZPass New York representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for E-ZPass New York. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like E-ZPass New York. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.