A:Calling this Duncan Hines number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at Duncan Hines for you.
Q:
Does Duncan Hines offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Duncan Hines below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Duncan Hines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Duncan Hines number should go right to a real human being
Below are some clips we've found from Duncan Hines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling ConAgra Brands, makers of Dunkin' Hines.
Your call may be monitored or recorded for quality assurance purposes.
You may be asked to provide an email address to participate in a random survey about the service received today.
If you would rather chat with one of our online agents, just visit duncan hines dot com Monday through Friday, nine AM to four PM, CST, and select chat now.
You can also send a question or comment to us online at w w w dot conegra brands dot com forward slash contact hyphen us.
Otherwise, continue to hold for the next available phone representative.
In an effort to assist our quality control team in any investigations, we may ask you for digital pictures.
Thank you for your call today.
We apologize, but we are currently experiencing high call volume.
Thank you for your patience. Your call will be answered in the order it was received.
You can always reach us online at w w w dot conagua brands dot com forward slash contact hyphen us."
Excerpt from a call with Duncan Hines
Thursday, March 7, 2024 5:48 PM
In fact, much of this information on this page is superfluous because this Duncan Hines phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Duncan Hines operates the call center for this 800-362-9834 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 132 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Duncan Hines call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Duncan Hines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Duncan Hines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Duncan Hines is Saturday.The most busy day to call is Thursday, which averages 170% more phone calls by comparison.Again, this is based on a sample of 132 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Duncan Hines is Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Duncan Hines
If you have time to do a bit of reading before you call Duncan Hines, we recommend you read over some of our problem-specific articles.
No, most Duncan Hines products are not gluten-free. The majority of our products contain wheat-based ingredients, which naturally contain gluten. However, we understand the importance of catering to various dietary needs, and we offer a limited range of gluten-free options. These specific products have been labeled as gluten-free on their packaging, making it easy to identify them on the store shelves. For individuals requiring a gluten-free diet, we recommend checking the packaging carefully before purchasing any Duncan Hines products to ensure that they meet their specific dietary requirements.
Duncan Hines offers a wide range of delicious baking products that will elevate your baking experience. Our product line includes cake mixes, brownie mixes, cookie mixes, frosting, and mug cakes. With our cake mixes, you can effortlessly create consistently moist and flavorful cakes in various flavors like classic yellow, chocolate, red velvet, and more. Our brownie mixes ensure fudgy and indulgent treats, while our cookie mixes deliver soft and chewy cookies filled with your favorite add-ins. To top off your baked goods, we provide high-quality frosting in classic flavors like vanilla, chocolate, cream cheese, and more. Lastly, our convenient and quick mug cakes offer a single serving of moist and scrumptious cake in just minutes. Explore our diverse range of baking products and prepare to impress with delicious homemade treats.
The shelf life of Duncan Hines frosting varies depending on the specific product. Generally, unopened cans or tubs of frosting can be stored for up to one year in a cool, dry place. However, it is important to check the expiration date printed on the packaging for accurate information. Once opened, the frosting should be refrigerated and consumed within two weeks for best quality. It is also advisable to seal the container tightly after each use. Freezing is not recommended, as it may negatively affect the texture and taste. For the longest shelf life and optimal flavor, it is advised to use the frosting before the recommended expiration date.
Click the link above to get answers to just about any Duncan Hines customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Duncan Hines, and their purpose. Are any of these similar to the reason you are trying to call?
Baking time inquiry: "I wanna make a mini cupcakes, like, twenty four of them out of the box of, devil's food cake."
- From a call lasting 5m 35s , Dec 12, 2024 8:10 PM
Inquiry about muffin mix: "Is that box still good?"
- From a call lasting 4m 22s , Oct 18, 2024 3:54 PM
Request for coupons: "I would like to know, can you mail me out some of your coupons and recipes?"
- From a call lasting 6m 20s , Oct 10, 2024 8:33 PM
Inquiring about product availability: "I was wondering why it's not out more in the stores."
- From a call lasting 6m 56s , Oct 3, 2024 2:17 PM
Question about cake mix: "Do they have pudding in the mix?"
- From a call lasting 4m 2s , Mar 7, 2024 5:48 PM
Information about why customers call Duncan Hines is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Duncan Hines will reply our your email.
As a last, sometimes only, resort- Duncan Hines customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Duncan Hines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Duncan Hines agent. This phone number is Duncan Hines's best phone number because 384 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-362-9834 include Where to buy, Complaint, Safety concern, Returns, Product information and other customer service issues. Rather than trying to call Duncan Hines first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Duncan Hines has 1 phone number. It's not always clear what is the best way to talk to Duncan Hines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Duncan Hines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Duncan Hines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.