A:Not at this number; hours here are Mon-Fri 9am-4pm EST.The least busy day is Tuesday, and the most busy day is Friday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Monday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Crayola below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Crayola phone number to document the phone system.
Here is how our research team describes the way the Crayola phone system greets you: For safety questions, press 1. If you need help shopping online or have order questions, press 2. For quality or stain issues, press 3. If you plan to visit the Crayola Experience, press 4. If you need help with something else, press 5.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 5
What are the hours and when should I call?
Crayola operates the call center for this 800-272-9652 phone number Mon-Fri 9am-4pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 1,732 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Crayola at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Crayola phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Crayola staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Crayola is Tuesday.The most busy day to call is Friday.Again, this is based on a sample of 1,732 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call Crayola is Tuesday.In this case, it's a no-brainer. Tuesday is not only the least busy day for calling this Crayola number, but it is also the day with the shortest hold times.
Why Customers Call Crayola
Below is a sample of recent calls to Crayola, and their purpose. Are any of these similar to the reason you are trying to call?
Dried out modeling clay: "I bought a pack of modeling clay, and even though it says never dries out, when I open the package, it was already dried out."
- From a call lasting 5m 13s , Oct 31, 2025 8:05 PM
Modeling clay dried out: "I bought a box of Crayola modeling clay, and it says it's not supposed to dry out, but it did."
- From a call lasting 3m 11s , Oct 23, 2025 8:18 PM
Request for coupon: "So please send me a coupon for the modeling clay."
- From a call lasting 2m 39s , Sep 14, 2025 12:58 AM
Request for replacement coupon: "Please mail me a replacement coupon for the twelve pack of silly scent markers."
- From a call lasting 2m 31s , Sep 14, 2025 12:18 AM
Request for replacement coupon: "I need a replacement coupon for the twelve pack of Crayola Silly Scent markers, please."
- From a call lasting 2m 43s , Sep 14, 2025 12:09 AM
Request for magazine: "So just send it to my postal address."
- From a call lasting 1m 49s , Aug 28, 2025 1:29 AM
Requesting free magazine: "I'm looking forward for a free magazine for Crayola, if you have one."
- From a call lasting 2m 3s , Aug 28, 2025 1:22 AM
Information about why customers call Crayola is extracted from issues that customers have reported to GetHuman.
Use the link to connect with customer service through Twitter
Crayola, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Crayola customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Crayola's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Crayola agent. This phone number is Crayola's best phone number because 10,390 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-272-9652 include Where to buy, Complaint, Technical support, Returns, Repairs and other customer service issues. Rather than trying to call Crayola first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Crayola has 1 phone number. It's not always clear what is the best way to talk to Crayola representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Crayola. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Crayola. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.