A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Wednesday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Monday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Contigo below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Contigo phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Below are some clips we've found from Contigo's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling Comtego. If you are calling regarding the kids' cleanable water bottle recall, please visit our website at w w w dot goconteco dot com slash recall for faster service.
On the website, you can verify if your bottle's lid is included in the recall and and complete the online form to receive a recall kit and request a replacement product.
The website again is w w w dot go kentejo dot com slash recall.
We sincerely apologize in advance for any inconvenience this may and appreciate your patience.
For all other service, please remain on the line for assistance.
If this call is regarding a warranty claim, press one.
If your call pertains to the kids cleanable water bottle recall, press two."
Excerpt from a call with Contigo
Monday, March 11, 2024 8:50 PM
What are the hours and when should I call?
Contigo operates the call center for this 888-262-0622 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 59 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Contigo call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Contigo phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Contigo staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Contigo is Wednesday.The most busy day to call is Friday, which averages 300% more phone calls by comparison.Again, this is based on a sample of 59 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Quietest
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call Contigo is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Contigo staffs the call center well on Wednesday.
Why Customers Call Contigo
If you have time to do a bit of reading before you call Contigo, we recommend you read over some of our problem-specific articles.
Yes, Contigo water bottles are leakproof. Designed with advanced technology and high-quality materials, all Contigo water bottles are rigorously tested to ensure they remain leakproof even in the most demanding situations. The bottles are equipped with a patented AUTOSEAL or AUTOSPOUT lid, which automatically seals between sips to prevent any leaks or spills. Whether you are carrying the bottle in your bag, backpack, or throwing it into a sports bag, you can trust that it will not leak. Contigo understands the importance of a leakproof water bottle to maintain hydration on the go, and they have engineered their products to provide a reliable and hassle-free experience for their customers.
Yes, all Contigo water bottles are BPA-free. We prioritize the health and safety of our customers and ensure that our products are made with the highest quality materials. BPA, or bisphenol A, is a harmful chemical commonly found in plastics. By utilizing BPA-free materials, we guarantee that our water bottles are free from this potentially dangerous substance. Contigo is committed to providing reliable and eco-friendly options for hydration, and our BPA-free water bottles are a testament to that commitment. You can confidently enjoy your favorite beverages in our water bottles, knowing that they are safe and free from harmful chemicals.
Contigo water bottles are made with high-quality materials to ensure durability and healthy hydration. The majority of our water bottles are constructed with BPA-free, impact-resistant Tritan™ copolyester. This material is known for being shatterproof, odor-resistant, and free from harmful chemicals often found in plastic bottles. Tritan™ also provides excellent clarity, allowing you to easily see the liquid level inside. Some of our premium models feature stainless steel bodies that are vacuum-insulated, offering superior temperature retention for both hot and cold beverages. These stainless steel bottles are free of BPA and are built to last. Whichever material you choose, you can trust that Contigo water bottles are designed to provide safe and reliable hydration for all of your activities.
Click the link above to get answers to just about any Contigo customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Contigo, and their purpose. Are any of these similar to the reason you are trying to call?
Leaking mug seals: "I have two Contigo mugs, and the seals in the lids are leaking."
- From a call lasting 8m 33s , Aug 27, 2024 4:00 PM
Defective water bottle: "I think it's a manufacture defect. Can you help me, please?"
- From a call lasting 14m 29s , Mar 11, 2024 8:50 PM
Information about why customers call Contigo is extracted from issues that customers have reported to GetHuman.
This is Contigo's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Contigo agent. This phone number is Contigo's best phone number because 222 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-262-0622 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Contigo first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Contigo has 1 phone number. It's not always clear what is the best way to talk to Contigo representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Contigo. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Contigo. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.