A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Tuesday, and the most busy day is Friday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Wednesday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Contigo below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Contigo phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Below are some clips we've found from Contigo's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Contigo.
This call may be recorded. Let's get you taken care of."
Excerpt from a call with Contigo
Monday, January 27, 2025 6:17 PM
The first phone menu
"Thank you for calling Comtego. If you are calling regarding the kids' cleanable water bottle recall, please visit our website at w w w dot goconteco dot com slash recall for faster service.
On the website, you can verify if your bottle's lid is included in the recall and and complete the online form to receive a recall kit and request a replacement product.
The website again is w w w dot go kentejo dot com slash recall.
We sincerely apologize in advance for any inconvenience this may and appreciate your patience.
For all other service, please remain on the line for assistance.
If this call is regarding a warranty claim, press one.
If your call pertains to the kids cleanable water bottle recall, press two."
Excerpt from a call with Contigo
Monday, March 11, 2024 8:50 PM
What are the hours and when should I call?
Contigo operates the call center for this 888-262-0622 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 75 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Contigo at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Contigo phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Contigo staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Contigo is Tuesday.The most busy day to call is Friday, which averages 88% more phone calls by comparison.Again, this is based on a sample of 75 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Quietest
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call Contigo is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Contigo staffs the call center well on Tuesday.
Why Customers Call Contigo
Below is a sample of recent calls to Contigo, and their purpose. Are any of these similar to the reason you are trying to call?
Request for replacement gaskets: "I need to get some gaskets for my tumblers."
- From a call lasting 6m 41s , Oct 31, 2025 3:08 PM
Product issue reported: "My item is the rubber is coming off."
- From a call lasting 1m 17s , Aug 25, 2025 6:37 PM
Loan application inquiry: "This is the funding, and no one got back with me."
- From a call lasting 52s , Jan 27, 2025 6:17 PM
Leaking mug seals: "I have two Contigo mugs, and the seals in the lids are leaking."
- From a call lasting 8m 33s , Aug 27, 2024 4:00 PM
Defective water bottle: "I think it's a manufacture defect. Can you help me, please?"
- From a call lasting 14m 29s , Mar 11, 2024 8:50 PM
Information about why customers call Contigo is extracted from issues that customers have reported to GetHuman.
This is Contigo's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Contigo agent. This phone number is Contigo's best phone number because 21,996 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-262-0622 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Contigo first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Contigo has 1 phone number. It's not always clear what is the best way to talk to Contigo representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Contigo. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Contigo. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.