Does Celebrity Cruises offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Tuesday, and the most busy day is Saturday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Wednesday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Celebrity Cruises below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Celebrity Cruises phone number to document the phone system.
Here is how our research team describes the way the Celebrity Cruises phone system greets you: Travel partners or guests of travel partners, press 1. To service your booking made directly with Celebrity Cruise, press 2. To reserve your cruise booking, press 3. For questions on a past sailing, press 4.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 3.
Below are some clips we've found from Celebrity Cruises's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"You for calling Celebrity Cruises. For travel partners or guests working with a travel partner, please press one.
To service your existing booking, may direct with Celebrity Cruises, please press two.
To reserve Please select from one of the following three choices."
Excerpt from a call with Celebrity Cruises
Sunday, February 11, 2024 9:31 PM
The first phone menu
"Thank you for calling Celebrity Cruises. For travel partners or guests, working with a travel partner, please press one.
To service your existing booking made directly with Celebrity Cruises, please press two."
Excerpt from a call with Celebrity Cruises
Friday, October 25, 2024 2:28 PM
What are the hours and when should I call?
Celebrity Cruises operates the call center for this 800-647-2251 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 337 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Celebrity Cruises call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Celebrity Cruises phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Celebrity Cruises staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Celebrity Cruises is Tuesday.The most busy day to call is Saturday, which averages 128% more phone calls by comparison.Again, this is based on a sample of 337 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Quietest
Wed
Thu
Fri
Sat
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call Celebrity Cruises is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Celebrity Cruises staffs the call center well on Tuesday.
Why Customers Call Celebrity Cruises
If you have time to do a bit of reading before you call Celebrity Cruises, we recommend you read over some of our problem-specific articles.
The minimum age to cruise with Celebrity Cruises varies depending on the itinerary and type of cruise. For most sailings, including those in the Caribbean, Europe, Asia, and Australia, the minimum age to sail unaccompanied is 18 years old. However, for select voyages, such as transatlantic and transpacific cruises, the minimum age is increased to 21 years old. It's essential to note that travelers under the age of 21 must be accompanied in the same stateroom by a parent or legal guardian. Additionally, Celebrity offers a range of youth programs and activities for children aged 3-17, ensuring an enjoyable and engaging experience for families traveling together.
There are a variety of payment options available when booking a Celebrity Cruise. Guests can choose to pay with major credit cards such as Visa, MasterCard, Discover, and American Express. Debit cards with a Visa or MasterCard logo are also accepted. In addition to card payments, guests have the option to pay with a personal check or money order. It is important to note that all payments must be made in U.S. dollars. For added convenience, Celebrity Cruises also offers the option to set up a billing account, allowing guests to charge onboard purchases to their stateroom and settle the total balance at the end of the cruise.
Click the link above to get answers to just about any Celebrity Cruises customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Celebrity Cruises, and their purpose. Are any of these similar to the reason you are trying to call?
Booking cruise documents inquiry: "I'm calling because I I'm interested in booking a cruise, but I want to make sure that I have the right documents in advance."
- From a call lasting 4m 21s , Nov 18, 2024 10:35 PM
Cancellation inquiry: "I had to cancel a cruise."
- From a call lasting 27m 48s , Nov 11, 2024 9:28 PM
Verify Captain's Club number: "I just need to verify my son's Captain's Club number."
- From a call lasting 3m 18s , Nov 7, 2024 9:03 PM
Disputed charge inquiry: "There is one on there that I did not make."
- From a call lasting 8m 38s , Oct 25, 2024 2:28 PM
Switching cabin reservation: "So I'm calling now to do that."
- From a call lasting 11m 45s , Sep 28, 2024 9:41 PM
Double billing inquiry: "I noticed on my account that they billed me twice."
- From a call lasting 18m 50s , Sep 24, 2024 1:34 PM
Early boarding inquiry: "I wanted to see if maybe we could check-in sooner."
- From a call lasting 9m 37s , Sep 12, 2024 4:05 PM
Information about why customers call Celebrity Cruises is extracted from issues that customers have reported to GetHuman.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Celebrity Cruises customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Celebrity Cruises's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Celebrity Cruises agent. This phone number is Celebrity Cruises's best phone number because 1,548 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-647-2251 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Celebrity Cruises first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Celebrity Cruises has 1 phone number. It's not always clear what is the best way to talk to Celebrity Cruises representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Celebrity Cruises. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Celebrity Cruises. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.