Celebrity Cruises Customer FAQ

Top Answers & How-to Guides

What is Celebrity Cruises's Phone Number?

The question we are asked most often is about how to talk to Celebrity Cruises customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any special services for guests with disabilities?

Yes, Celebrity Cruises offers a variety of special services to ensure a comfortable and enjoyable experience for guests with disabilities....
Ask any question you have about Celebrity Cruises customer service, get an answer now.

Recent Celebrity Cruises Customer Questions

What shore tour options are offered on Celebrity Alaska Cruises?

Celebrity Cruises offers various shore tours depending on the Alaskan itinerary you choose. Some popular choices include glacier exploration, dog sledding adventures, wildlife spotting tours where you might see whales, bears, eagles, and sea otters. You may also visit local communities for cultural experiences and sightseeing. For more active travelers, kayaking, hiking, and biking excursions are an option. Those who enjoy fishing could try tours that target salmon, halibut, or other species. Please remember, the availability of each excursion depends on your specific cruise itinerary and tour selections may vary.
Asked May 5, 2024 7:48 PM

How do I order a gift for a passenger

Gifts for passengers can be ordered through the Celebrity Cruises website. After logging into your account, you can select the 'Gifts & More' option, where you'll find a variety of packages and experiences to gift. To order, choose the preferred gift, add it to your cart, and proceed to checkout. During checkout, you will be asked to provide the passenger reservation details to ensure the gift is delivered to the correct person. You can then complete your payment and your gift will be delivered directly to the passenger on board the ship.
Asked May 5, 2024 7:46 PM

how can i retrieve items left on the ship

If you realize you've left personal items on a Celebrity Cruise ship, kindly reach out to the Celebrity Cruises Guest Relations as soon as possible. They will assist with locating your items. Please be prepared to provide your ship name, sailing date, stateroom number, and a detailed description of the lost items. If your items are found, they will be returned to you, but please note that some shipping and handling fees might apply. If the items are not found within a certain timeframe, they may be disposed of, so it's crucial to act quickly.
Asked Apr 28, 2024 12:56 PM

Is there a Celebrity Cruise in July (2024) from Boston to Quebec and back to Boston?

Hmmm... we're not sure about that. The schedules of Celebrity Cruises may fluctuate and change every year based on a variety of factors. They do offer many cruises in locations around the world, and it's quite possible that a cruise from Boston to Quebec could be an option. However, the best method to confirm this would be to directly access the official Celebrity Cruises website and check their itinerary for July 2024 to find the most accurate information.
Asked Apr 14, 2024 2:22 PM

Help me with my Celebrity Cruises customer service issue

Age Requirements

What is the minimum age to cruise with Celebrity Cruises?

The minimum age to cruise with Celebrity Cruises varies depending on the itinerary and type of cruise. For most sailings, including...

Booking Information

What are the payment options for booking a Celebrity Cruise?

There are a variety of payment options available when booking a Celebrity Cruise. Guests can choose to pay with major credit cards...

Travel Documents

What documents are required for international travel?

For international travel with Celebrity Cruises, it is crucial to have the necessary documents. Passport validity is essential, and...

Alcohol Policy

Can I bring my own alcohol on board?

No, Celebrity Cruises does not allow guests to bring their own alcohol on board. They have clear alcohol policy guidelines, which state...


Are gratuities included in the cruise fare?

Gratuities on a Celebrity cruise are not included in the base fare. As of January 2020, a suggested gratuity amount is automatically...

Family Amenities

What amenities are available for children and families?

Celebrity Cruises provides a wide range of amenities and activities for children and families onboard. For little ones, the Fun Factory...

Wi-Fi Availability

Is there Wi-Fi available on the ship?

Yes, Celebrity Cruises offers Wi-Fi access on their ships. Guests can stay connected and enjoy internet access throughout the ship,...

Cancellation Policies

What are the cancellation and refund policies?

Celebrity Cruises' cancellation and refund policies are designed to offer flexibility and peace of mind to its passengers. If you need...

Dress Code

Are there any dress code requirements for dining?

Yes, Celebrity Cruises has dress code requirements for dining. During the day, it is recommended to dress comfortably and casually....

Medical Facilities

Are medical facilities available on board?

Yes, Celebrity Cruises provides medical facilities on board their ships. They understand the importance of ensuring the health and...

Entertainment Options

What are the onboard entertainment options?

Guests on Celebrity Cruises can expect a wide range of entertaining experiences onboard. From thrilling live performances to immersive...

Accessibility Services

Are there any special services for guests with disabilities?

Yes, Celebrity Cruises offers a variety of special services to ensure a comfortable and enjoyable experience for guests with disabilities....
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