Toll-free · 24 hours, 7 days · When asked, "Are you calling about a 'New Reservation'?", say "No". At the next menu, say "More Options". Then, say "Other Services". ·
Toll-free · 24 hours, 7 days · When asked, "Are you calling about a 'New Reservation'?", say "No". At the next menu, say "More Options". Then, say "Other Services". · Are you calling about a new reservation? (Respond to the question.)
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Avis phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 5
Here is how our research team describes the way the Avis phone system greets you: To make a reservation, press 1. To cancel or modify a reservation, press 2. For a rental you have already had, press 3. For emergency roadside assistance, press 4.
Below are some clips we've found from Avis's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Avis customer service.
This call may be recorded for quality purposes.
If you're calling to make a reservation, press one.
To modify, extend, or cancel a reservation or rental, press two."
Excerpt from a call with Avis
Friday, January 26, 2024 9:01 PM
The first phone menu
"Thank you for calling Avis customer service.
This call may be recorded for quality purposes.
If you're calling to make a reservation, press one.
To modify, extend, or cancel a reservation or rental, press two."
Excerpt from a call with Avis
Friday, April 5, 2024 12:10 AM
What are the hours and when should I call?
Avis operates the call center for this 800-352-7900 phone number Mon-Sun 7:30am-7:30pm CT.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 84 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Avis phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Avis staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Avis is Saturday.The most busy day to call is Monday, which averages 125% more phone calls by comparison.Again, this is based on a sample of 84 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
The best time to call Avis
In summation, the best day to call Avis is Friday.
Why Customers Call Avis
If you have time to do a bit of reading before you call Avis, we recommend you read over some of our problem-specific articles.
The cancellation policy for Avis reservations allows customers to make changes or cancel their bookings without any fees up to 24 hours prior to the scheduled pick-up time. However, if the reservation is not canceled within this timeframe or the customer fails to pick up the vehicle, a no-show fee equal to one day's rental rate will be charged to the credit card on file. In case a prepaid reservation is canceled within 24 hours of the pick-up time, a $50 cancellation fee will be applied, and the remaining amount will be refunded. For customers with a monthly rental agreement, a 48-hour notice is required for cancellation or changes. It is advisable to review the specific terms and conditions associated with the booking as different promotions or membership levels may have different cancellation policies.
Yes, there is a mileage limit for Avis rental cars. The specific limit varies depending on the rental location and the type of vehicle you choose. In general, most rentals have a daily mileage limit, and if you exceed this limit, you will be charged an additional fee per mile/kilometer. The mileage limit is usually mentioned in the rental agreement and can range from 100 to 300 miles per day. However, some rentals may have unlimited mileage options, especially for long-term rentals or specific promotions. It is recommended to check the terms and conditions of your rental reservation or contact Avis directly to understand the mileage limit and any associated fees before booking your car.
Avis offers a flexible fuel policy to cater to the diverse needs of our customers. Most of our rental vehicles are provided with a full tank of fuel at the start of the rental. To ensure a convenient experience, customers are encouraged to return the vehicle with a full tank to avoid any refueling charges. However, if returning the vehicle with a full tank is not possible, we offer two alternative options. Firstly, customers can pre-purchase a tank of fuel at a competitive rate when picking up the vehicle. This allows them to return the vehicle empty, without needing to locate a gas station. Alternatively, customers can choose to refuel the vehicle themselves before returning it to the rental location. Avis provides clear information about our fuel options upon reservation and at the rental counter to help customers make an informed decision.
Click the link above to get answers to just about any Avis customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Avis, and their purpose. Are any of these similar to the reason you are trying to call?
Rate discrepancy, wrong car: "I'm asking for Avis to honor the rate that was quoted to me and that I reserved the car under, but they gave me a Budget car instead."
- From a call lasting 10m 55s , Feb 15, 2024 4:39 PM
Billing dispute resolution: "I don't know why yeah. So they charged me a whole additional day, and they charged me an extension fee."
- From a call lasting 11m 30s , Feb 4, 2024 4:21 PM
Extension request for reservation: "Hello. I would like to extend my reservation to 3 AM as originally planned."
- From a call lasting 12m 23s , Jan 26, 2024 9:01 PM
More Avis Customer Service Contacts
There are of course other ways to contact Avis customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Avis will reply our your email.
As a last, sometimes only, resort- Avis customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Avis's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Avis agent. This phone number is Avis's best phone number because 11,316 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-352-7900 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Avis first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Avis has 8 phone numbers. It's not always clear what is the best way to talk to Avis representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Avis. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Avis. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.