Avis Avis.com Customer Service

Phone Number & Getting a Rep

Avis Avis.com Customer Service number

800-230-4898
Toll-free·Calls Avis.com Customer Service·See main phone number & contact info
Q:

How do I talk to a human at this Avis number?

A:When asked, "Are you calling about a 'New Reservation'?", say "No". At the next menu, say "More Options". Then, say "Other Services".
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Monday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Avis Avis.com Customer Service?

A:The average hold time is 2 minutes. The longest hold times are on Friday, and the shortest are on Thursday.

All Avis customer service contact information

This is the #4 most popular Avis phone number out of 8. Click above to go back to the main customer service number and other contact information, including Avis email addresses, twitter handles, and live chat options.

More Avis Customer Phone Numbers

Customer Service

800-352-7900
Main phone number · Toll-free · Mon-Sun 7:30am-7:30pm CST · Press 5 · To make a reservation, press 1. To cancel or modify a reservation, press 2. For a rental you have already had, press 3. For emergency roadside assistance, press 4.

Roadside Assistance

800-354-2847
Toll-free · 24 hours, 7 days · Press 1 ·

Reservations

800-633-3469
Toll-free · 24 hours, 7 days · When asked, "Are you calling about a 'New Reservation'?", say "No". At the next menu, say "More Options". Then, say "Other Services". ·

Car in the Shop?

866-607-1403
Toll-free · 24 hours, 7 days · Calling this Avis number should go right to a real human being ·

Enrollment

800-352-7900
Toll-free · 24 hours, 7 days · Calling this Avis number should go right to a real human being ·

Get Away/Wizard Setup

800-722-5909
Toll-free · 24 hours, 7 days · Calling this Avis number should go right to a real human being ·

Avis Car Sales

866-315-4690
Toll-free · Mon-Fri 9am-5pm EST · Calling this Avis number should go right to a real human being ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Avis phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: When asked, "Are you calling about a 'New Reservation'?", say "No". At the next menu, say "More Options". Then, say "Other Services".
Here is how our research team describes the way the Avis phone system greets you: Are you calling about a new reservation? (Respond to the question.)

What are the hours and when should I call?

Avis operates the call center for this 800-230-4898 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 1,886 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Avis phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Avis staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Avis is Friday. The most busy day to call is Monday. Again, this is based on a sample of 1,886 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call

In summation, the best day to call Avis is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Avis staffs the call center well on Friday.

Calling this Avis Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Mar 18, 2024

Calling Avis is a fairly simple experience, as it's easy to get connected with someone once you get through the brief automated menu. When you call, you're asked if it's about an existing rental agreement, a new rental agreement or another option and asked to indicate which one you're calling about.

I opted for a new rental agreement and was almost immediately connected to a representative, who asked me how she could assist me with getting a rental agreement with Avis. I told her that I would soon be traveling from Jacksonville to Atlanta via car, and I wanted to know how much it would cost me to rent a vehicle.

She said that she could get a quote set up for me and asked me when my travel dates were. I told her I'd be traveling between April 8 and April 12, and she asked me if she could set me to return the car at the same time as when I picked it up for simplicity's sake. I said that was fine, and she entered the information into the computer.

Without asking me what kind of car I wanted to rent, she said that she had an SUV available for around $730 for that time period. I said that price was a little high and I didn't need a car that was that fancy. She said that she would look for a standard, and I said that even an intermediate would be fine with me.

She kept looking for a standard and came back with a price of $652 for the time period, breaking it out to around $163 per day. She said that the high price was because I was returning to a different location, and that Avis charged its renters per day rather than tacking on one flat fee at the end of the rental for going from one location to another.

She then asked if I had any more questions related to renting a vehicle, and I said that I did not. I said that I would need to think about the information she had given me and would get back to her when I was ready to rent. With nothing else left to answer, she thanked me for calling Avis and wished me a pleasant day.

Overall, I thought that this was an effective call, even though the representative did a bit more assuming than listening at times. I never asked for a larger vehicle, but the representative assumed I would want one anyway, which led to her having to run the same search multiple times. That was a bit inefficient, but over the course of the call, not a big deal.

More important was the fact that she had her information right and was able to explain everything well. Based on this interaction, I would have no problem using this number to contact Avis if I needed assistance from them.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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