Australian Gas & Light Customer Service

Phone Number & Contact Info

Australian Gas & Light's Best Phone Number

131245
Calls Customer Service·Most popular Australian Gas & Light number
Q:

How do I talk to a live human at Australian Gas & Light?

A:Calling this Australian Gas & Light number should go right to a real human being.
Q:

Does Australian Gas & Light offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Australian Gas & Light phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Australian Gas & Light number should go right to a real human being
In fact, much of this information on this page is superfluous because this Australian Gas & Light phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Australian Gas & Light operates the call center for this 131245 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 9 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Australian Gas & Light phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Australian Gas & Light staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Australian Gas & Light is Thursday. The most busy day to call is Monday. Again, this is based on a sample of 9 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Australian Gas & Light

In summation, the best day to call Australian Gas & Light is Thursday. In this case, it's a no-brainer. Thursday is not only the least busy day for calling this Australian Gas & Light number, but it is also the day with the shortest hold times.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Australian Gas & Light

If you have time to do a bit of reading before you call Australian Gas & Light, we recommend you read over some of our problem-specific articles.

What services does Australian Gas & Light offer?

Australian Gas & Light offers a comprehensive range of services for both residential and commercial customers. We specialize in the supply and installation of natural gas systems, including pipework, metering, and connection to the gas network. Our team of expert technicians also provides maintenance and repair services, ensuring the safe and efficient operation of gas appliances and systems. In addition, we offer reliable gas equipment and appliances, such as water heaters, cooktops, and heating systems from leading brands. Our goal is to deliver exceptional customer service, reliability, and energy efficiency solutions to meet the individual needs of our clients. Whether you require gas connection, appliance installation, or ongoing maintenance, Australian Gas & Light is your trusted partner for all your gas-related needs.

Can I switch from my current gas or light provider to Australian Gas & Light?

Yes, you can switch from your current gas or light provider to Australian Gas & Light. We understand that customers may want to explore alternatives and we strive to provide a seamless transition. To switch, simply contact our customer service team, who will guide you through the process. We offer a hassle-free switching experience, ensuring that your supply is uninterrupted during the transfer. Our competitive prices, reliable service, and commitment to customer satisfaction make us an excellent choice for your gas and light needs. Experience the benefits of Australian Gas & Light by switching today.

What are the payment options for my gas and light bills?

At Australian Gas & Light, we offer convenient payment options for your gas and light bills. You can choose to pay through our online portal, allowing you to easily view and manage your bills from anywhere. We also accept payments through direct debit, ensuring that your bills are paid on time without any hassle. Another option is to set up a recurring credit card or bank account payment, providing you with a worry-free payment experience. Additionally, we accept payments through BPAY or by phone, giving you flexibility in how you choose to pay. At Australian Gas & Light, we strive to make the payment process as seamless and convenient as possible for our customers.

Top Australian Gas & Light customer service problems

Click the link above to get answers to just about any Australian Gas & Light customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Australian Gas & Light's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Australian Gas & Light agent. This phone number is Australian Gas & Light's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 131245 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Australian Gas & Light first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Australian Gas & Light has 1 phone number. It's not always clear what is the best way to talk to Australian Gas & Light representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Australian Gas & Light. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Australian Gas & Light. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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