© GetHuman Inc.

Australian Gas & Light Customer FAQ

Top Answers & How-to Guides

What is Australian Gas & Light's Phone Number?

The question we are asked most often is about how to talk to Australian Gas & Light customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I view and manage my account online?

Customers can manage their account with Australian Gas & Light online by visiting their website and accessing the "My Account"...

What are the payment options for my gas and light bills?

Australian Gas & Light provides various payment methods for gas and electricity bills, including online via their website or...
Ask any question you have about Australian Gas & Light customer service, get an answer now.
Contact Australian Gas & Light customer service

Recent Australian Gas & Light Customer Questions

Help me with my Australian Gas & Light customer service issue

Account Management

How can I view and manage my account online?

Customers can manage their account with Australian Gas & Light online by visiting their website and accessing the "My Account"...
Read more

What are the payment options for my gas and light bills?

Australian Gas & Light provides various payment methods for gas and electricity bills, including online via their website or...
Read more

Safety and Emergencies

What should I do if I smell gas in my home?

If you smell gas in your home, prioritize safety by avoiding flames or electrical devices, and evacuate everyone immediately....
Read more

How can I report an emergency related to gas or electricity?

In a gas or electricity emergency, evacuate and contact local emergency services immediately. For gas leaks, call the National...
Read more

Services and Offerings

What services does Australian Gas & Light offer?

Australian Gas & Light provides a wide array of energy services, including natural gas and electricity supply, renewable energy...
Read more

Can I switch from my current gas or light provider to Australian Gas & Light?

Switching to Australian Gas & Light is possible by assessing your current energy plan and potential exit fees from your...
Read more

Do you offer renewable energy options?

AGL Energy is dedicated to renewable energy, offering a variety of options including 100 percent green energy plans sourced...
Read more

Pricing and Promotions

Are there any discounts or promotions available for new customers?

Australian Gas & Light may provide various discounts and promotions for new customers, which can vary by season, plans, and...
Read more

What are the average billing rates for gas and light services?

The average billing rates for gas and electricity from AGL vary due to factors like location and energy use. Rates are...
Read more

What impact does peak demand have on pricing for gas and light services?

Peak demand significantly affects gas and light service pricing, leading to higher wholesale costs when energy use surges....
Read more

Service Changes

Are there any fees or penalties for canceling my service?

When canceling a service with Australian Gas & Light, fees or penalties may be incurred based on your service agreement. Early...
Read more

Are there any programs for financial assistance with bills?

Australian Gas & Light provides a variety of programs aimed at helping customers facing financial difficulties with their...
Read more

What is the process for switching service providers?

Switching service providers with Australian Gas & Light involves researching plans, contacting AGL to begin the process,...
Read more

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!