How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Australia Post phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Keep pressing 0
What are the hours and when should I call?
Australia Post operates the call center for this 13 7678 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 717 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Australia Post phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Australia Post staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Australia Post is Monday.The most busy day to call is Tuesday.Again, this is based on a sample of 717 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday.
The best time to call Australia Post
In summation, the best day to call Australia Post is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Australia Post staffs the call center well on Monday.
Why Customers Call Australia Post
If you have time to do a bit of reading before you call Australia Post, we recommend you read over some of our problem-specific articles.
Australia Post offers a wide range of services to cater to various needs. First and foremost, it provides domestic and international mail and parcel delivery services, ensuring reliable and timely delivery across the globe. Additionally, customers can access postal services such as purchasing stamps, sending money orders, and arranging registered post items for added security. Australia Post also offers retail services, with an extensive network of post offices providing passport applications, bill payments, banking, and retail products like gift cards and travel SIM cards. Moreover, they provide support for businesses with services such as e-commerce solutions, delivery management tools, and marketing assistance. Australia Post strives to continuously meet customer needs with innovative services while upholding their commitment to quality and reliability.
Click the link above to get answers to just about any Australia Post customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Australia Post is extracted from issues that customers have reported to GetHuman.
Australia Post, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Australia Post customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Australia Post's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Australia Post agent. This phone number is Australia Post's best phone number because 4,302 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 13 7678 include Delivery problem, Cancel subscription, Complaint, Lower my bill and other customer service issues. Rather than trying to call Australia Post first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or twitter or web. In total, Australia Post has 2 phone numbers. It's not always clear what is the best way to talk to Australia Post representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Australia Post. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Australia Post. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.