How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Apria Healthcare phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 3, then 6
Below are some clips we've found from Apria Healthcare's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Apria Health Care's billing department.
Your call may be monitored or recorded for training and quality assurance purposes.
If you're calling to place a new order, check the status of your delivery, or having problems with your equipment, press one.
If you're calling in regards to a bill or statement, press two."
Excerpt from a call with Apria Healthcare
Tuesday, February 27, 2024 5:00 PM
They may ask you to enter information with the dial pad
"Thank you for calling Apria Healthcare's billing department.
Your call may be monitored or recorded for training and quality assurance purposes.
If you're calling to place a new order, check the status of your delivery, or having problems with your equipment, press one.
If you are calling in regards to a bill or statement, press two.
If you're calling to update your insure Please enter your five digit ZIP code."
Excerpt from a call with Apria Healthcare
Wednesday, April 10, 2024 1:34 PM
The first phone menu
"Thank you for calling Apria Healthcare's billing department.
Your call may be monitored or recorded for training and quality assurance purposes.
For responses to our most frequently asked questions, press five.
If you know your party's extension, you may enter it now.
To repeat this menu, press the pound key.
If you're calling to place a new order, check the status of your delivery, or having problems with your equipment, press one.
If you are calling in regards to a bill or statement, press two."
Excerpt from a call with Apria Healthcare
Friday, March 15, 2024 5:48 PM
What are the hours and when should I call?
Apria Healthcare operates the call center for this 866-505-6365 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 92 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Apria Healthcare phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Apria Healthcare staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Apria Healthcare is Saturday.The most busy day to call is Thursday, which averages 78% more phone calls by comparison.Again, this is based on a sample of 92 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
The best time to call Apria Healthcare
In summation, the best day to call Apria Healthcare is Friday.
Why Customers Call Apria Healthcare
If you have time to do a bit of reading before you call Apria Healthcare, we recommend you read over some of our problem-specific articles.
Apria Healthcare accepts returns of unused and unopened items within 30 days from the date of purchase. The return must be accompanied by the original receipt or packing slip for a refund or credit. In case the item is defective or damaged upon receipt, Apria Healthcare will arrange for a replacement or repair. To initiate a return, customers can contact Apria Healthcare's customer service team by phone or email. Additional details regarding return policy exceptions and procedures can be found on the company's website or by reaching out to their dedicated customer support. Apria Healthcare strives to provide a hassle-free return experience to ensure customer satisfaction.
Apria Healthcare provides a diverse range of services to meet the healthcare needs of individuals in their homes. We offer a comprehensive selection of medical equipment and supplies, including respiratory devices, sleep apnea equipment, mobility aids, wound care products, and more. Our skilled healthcare professionals provide clinical support, education, and training to ensure the safe and effective use of our products. We also offer home infusion therapy services, including intravenous medications and nutrition therapy. With a focus on delivering exceptional patient care, we strive to enhance quality of life and promote independence. Our dedicated team is committed to providing personalized solutions and ongoing support to patients and their families.
Apria Healthcare accepts a wide range of insurance plans. We work with both private insurance companies and government-sponsored programs, including Medicare and Medicaid. The specific insurance plans we accept may vary depending on your location, so it is recommended to contact our dedicated customer service team or check our website for the most up-to-date information. We strive to provide coverage options that meet our patients' needs and work closely with insurance providers to ensure seamless billing and claims processes. At Apria Healthcare, we are committed to helping you navigate the complexities of insurance and ensuring access to the medical equipment and services you require for your health and well-being.
Click the link above to get answers to just about any Apria Healthcare customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Apria Healthcare, and their purpose. Are any of these similar to the reason you are trying to call?
Assistance with brother's delivery schedule: "I need help with my brother's delivery schedule since he is handicapped and I can't get through to anyone on the phone."
- From a call lasting 3m 9s , Mar 19, 2024 8:05 PM
Issues with CPAP machine: "I need help with my CPAP machine, it seems to be leaking whenever I use it."
- From a call lasting 8m 3s , Mar 15, 2024 6:00 PM
Order delivery and equipment inquiry: "Every time I call for an order, there seems to be a problem with delivery, and I would like to inquire about upgrading some machines for my house."
- From a call lasting 7m 1s , Mar 15, 2024 5:48 PM
Tracking delayed medical supplies: "I just called to find out where my supplies were."
- From a call lasting 13m 13s , Feb 22, 2024 7:08 PM
Confusion about billing: "I found out a bill for something that's gonna be charged to me on the fifteenth, and I don't know what it's for because I didn't order anything."
- From a call lasting 3m 39s , Feb 13, 2024 12:01 AM
Modify CPAP supply billing: "I'd like to modify the auto billing for my CPAP supplies."
- From a call lasting 10m 13s , Jan 12, 2024 5:57 PM
More Apria Healthcare Customer Service Contacts
There are of course other ways to contact Apria Healthcare customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Apria Healthcare will reply our your email.
As a last, sometimes only, resort- Apria Healthcare customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Apria Healthcare's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Apria Healthcare agent. This phone number is Apria Healthcare's best phone number because 7,842 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-505-6365 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Apria Healthcare first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Apria Healthcare has 3 phone numbers. It's not always clear what is the best way to talk to Apria Healthcare representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Apria Healthcare. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Apria Healthcare. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.