Does Apple.com Store offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Wednesday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Apple.com Store below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Apple.com Store phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2
Below are some clips we've found from Apple.com Store's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Welcome to Apple. Calls are recorded and transcribed for evaluation, to train personnel and to improve contact center technologies.
I'm an automated system that can handle complete sentences. So tell me, how can I help you today?"
Excerpt from a call with Apple.com Store
Thursday, November 28, 2024 6:37 PM
They may ask you to say or enter information
"So I can route your call correctly, please choose from the following three options.
For technical support, repair status, or iTunes billing issues, press one or say technical support."
Excerpt from a call with Apple.com Store
Wednesday, October 30, 2024 3:54 PM
The first phone menu
"Welcome to Apple. Calls are recorded and transcribed for evaluation, train personnel and to improve contact center technologies.
I'm an automated system that can handle complete sentences. So tell me, how can I help you today?
I can transfer you to a live agent. But to make sure I route your call correctly, please tell me your reason for calling today.
So I can route your call correctly, please choose from the following three options.
For technical support, repair status, or iTunes billing issues, press one or say technical support.
For help with a recent order, press two or say recent order."
Excerpt from a call with Apple.com Store
Wednesday, October 30, 2024 3:54 PM
What are the hours and when should I call?
Apple.com Store operates the call center for this 800-692-7753 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 171 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Apple.com Store call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Apple.com Store phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Apple.com Store staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Apple.com Store is Sunday.The most busy day to call is Tuesday, which averages 177% more phone calls by comparison.Again, this is based on a sample of 171 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
Yes, you can purchase AppleCare for your Apple products directly from the Apple.com Store. AppleCare is a service and support plan that extends the coverage of your Apple device beyond the standard warranty. It provides additional benefits such as priority access to technical support, hardware repair coverage, and software assistance. When shopping on Apple.com, you can add AppleCare to your purchase during the checkout process. Alternatively, you can also buy AppleCare separately within 60 days of your device's purchase date. AppleCare offers peace of mind by ensuring that you receive expert help and protection for your Apple products, and the Apple.com Store makes it convenient and easy to purchase this service.
Apple.com Store offers several shipping options to customers. The available choices include standard shipping, expedited shipping, and express shipping. With standard shipping, customers can expect their orders to arrive within a few days, depending on the destination. Expedited shipping, on the other hand, ensures faster delivery within a shorter timeframe. For customers who require their products urgently, express shipping is available, allowing for the quickest delivery possible. The exact shipping times, however, may vary depending on the location and availability of the product. Apple also provides real-time tracking updates for all shipments, allowing customers to monitor the progress of their orders. Additionally, customers can choose to have their products delivered to their home address or to an Apple Store for pickup.
The return policy for Apple.com Store allows customers to return their purchased products within 14 days of receiving them. The products must be in their original condition and packaging to qualify for a full refund. This policy is applicable to all items sold on the Apple.com Store, including iPhones, iPads, Macs, Apple Watches, accessories, and software. For personalized products, such as engraved devices, returns are only accepted in case of defects. To initiate a return, customers can contact Apple Support or process it online through the order status page. Refunds are processed within approximately ten business days, and customers will receive their refund through the same payment method used for the purchase. Please note that shipping charges are non-refundable, and customers are responsible for the return shipping fees unless the product is defective or incorrect.
Click the link above to get answers to just about any Apple.com Store customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Apple.com Store, and their purpose. Are any of these similar to the reason you are trying to call?
Deactivate Apple ID: "Deactivated Apple ID."
- From a call lasting 1m 43s , Nov 26, 2024 8:25 AM
Account access assistance: "Do you need information to get into my account?"
- From a call lasting 13m 51s , Oct 30, 2024 3:54 PM
Using Apple TVs as monitors: "I want to use two Apple TVs as external monitors for my laptop, is that possible?"
- From a call lasting 36s , Jul 20, 2024 6:41 PM
Unauthorized transactions: "I've noticed some unauthorized transactions in my account."
- From a call lasting 27m 27s , Jun 22, 2024 2:24 AM
Billing inquiry: "I have a bill. I have no idea what this is for."
- From a call lasting 14m 43s , Jun 4, 2024 11:44 PM
Information about why customers call Apple.com Store is extracted from issues that customers have reported to GetHuman.
This is Apple.com Store's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Apple.com Store agent. This phone number is Apple.com Store's best phone number because 720 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-692-7753 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Apple.com Store first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Apple.com Store has 1 phone number. It's not always clear what is the best way to talk to Apple.com Store representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Apple.com Store. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Apple.com Store. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.