How do I get through the phone menu to a live person?
GetHuman researchers routinely call this American Electric Power Company, Inc. phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Below are some clips we've found from American Electric Power Company, Inc.'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Welcome to AEP's customer solutions center.
This call may be recorded for quality assurance.
In a few words, please tell me why you are calling."
Excerpt from a call with American Electric Power Company, Inc.
Wednesday, February 21, 2024 9:47 PM
What are the hours and when should I call?
American Electric Power Company, Inc. operates the call center for this 800-672-2231 phone number Mon-Fri 8am-5pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 128 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this American Electric Power Company, Inc. phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like American Electric Power Company, Inc. staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call American Electric Power Company, Inc. is Thursday.The most busy day to call is Monday.Again, this is based on a sample of 128 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
The best time to call American Electric Power Company, Inc.
In summation, the best day to call American Electric Power Company, Inc. is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that American Electric Power Company, Inc. staffs the call center well on Thursday.
Why Customers Call American Electric Power Company, Inc.
If you have time to do a bit of reading before you call American Electric Power Company, Inc., we recommend you read over some of our problem-specific articles.
American Electric Power Company, Inc. (AEP) is a leading electric utility serving over 5.4 million customers across 11 states in the United States. AEP operates one of the largest transmission systems in the country, delivering reliable and affordable electricity to homes, businesses, and industries. As a regulated utility, AEP ensures the provision of essential services while maintaining a strong focus on environmental responsibility and sustainability. The company consistently invests in modernizing its infrastructure, enhancing grid resilience, and deploying advanced technologies to meet the evolving energy needs of its customers. AEP is committed to supporting economic growth, promoting renewable energy sources, and providing outstanding customer service to enhance the overall quality of life in the communities it serves.
American Electric Power Company, Inc. is headquartered in Columbus, Ohio. As one of the largest electric utility companies in the United States, AEP serves millions of customers across 11 states, including Ohio, Texas, and Virginia. While the company's main office is located in Columbus, AEP operates in various regions, including the Appalachian region, Midwest, and Texas. With a comprehensive network of power generation and transmission infrastructure, AEP's operations span a vast geographic area to efficiently deliver electricity to residential, commercial, and industrial customers. Additionally, AEP maintains numerous service centers and facilities strategically situated throughout its operational territory to ensure reliable and responsive electrical services.
American Electric Power Company, Inc. offers a range of services to meet the diverse energy needs of customers across the United States. As one of the largest electric utilities in the country, AEP provides reliable electric power generation, transmission, and distribution services. The company specializes in producing electricity from various sources, including coal, natural gas, nuclear, and renewable energy. AEP also focuses on enhancing energy efficiency, promoting grid reliability, and investing in innovative technologies. In addition to delivering electricity to residential, commercial, and industrial customers, AEP offers smart energy solutions, such as demand response programs and energy management services. AEP strives to provide safe, affordable, and sustainable energy to its customers while actively contributing to the communities it serves.
Click the link above to get answers to just about any American Electric Power Company, Inc. customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to American Electric Power Company, Inc., and their purpose. Are any of these similar to the reason you are trying to call?
Requesting account number: "I need an account number."
- From a call lasting 6m 29s , Feb 27, 2024 1:00 AM
Setting up new electricity: "I need to get electricity turned on at a house I'm rent buying over in Fairview, Oklahoma."
- From a call lasting 8m 56s , Feb 21, 2024 10:00 PM
More American Electric Power Company, Inc. Customer Service Contacts
There are of course other ways to contact American Electric Power Company, Inc. customer service besides the phone. Below we list the best ones, by medium.
American Electric Power Company, Inc. Customer Service Live Chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, American Electric Power Company, Inc. provides this option.
Conclusion and closing notes
This is American Electric Power Company, Inc.'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a American Electric Power Company, Inc. agent. This phone number is American Electric Power Company, Inc.'s best phone number because 768 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-672-2231 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call American Electric Power Company, Inc. first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, American Electric Power Company, Inc. has 2 phone numbers. It's not always clear what is the best way to talk to American Electric Power Company, Inc. representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for American Electric Power Company, Inc.. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like American Electric Power Company, Inc.. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.