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American Electric Power Company, Inc. Customer FAQ

Top Answers & How-to Guides

What is American Electric Power Company, Inc.'s Phone Number?

The question we are asked most often is about how to talk to American Electric Power Company, Inc. customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I manage my account online?

American Electric Power Company, Inc. provides an online portal for customers to easily manage their accounts, including bill...

How can I update my account information?

Customers can update their account information on the AEP website by logging into their account and navigating to the profile...
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Recent American Electric Power Company, Inc. Customer Questions

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Billing and Payments

How can I pay my bill?

There are various methods to pay your bill with American Electric Power Company. Options include online payments through their...
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How do I sign up for automatic bill payment?

Customers can enroll in automatic bill payment by visiting the official AEP website and locating the billing options section....
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How can I view my billing history?

Customers of American Electric Power Company, Inc. can easily check their billing history by logging into their account on the...
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What are the accepted methods of payment?

American Electric Power Company, Inc. provides various payment methods including online payments via their website, automatic...
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What is the process for reporting billing discrepancies?

To report billing discrepancies with American Electric Power Company, Inc., customers should collect relevant documents, visit...
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Power Outages and Emergency

How can I report a power outage?

To report a power outage, customers should use the dedicated outage reporting options available on the AEP website or possibly...
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What should I do in case of an emergency?

In an emergency involving electrical service, prioritize safety by avoiding hazards like downed power lines. Check if your...
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Company Information

What is American Electric Power Company, Inc.?

American Electric Power Company, Inc., or AEP, is a major U.S. electric utility founded in 1906, serving millions primarily in...
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Where is American Electric Power Company, Inc. located?

American Electric Power Company, Inc. is based in Columbus, Ohio, with its corporate headquarters there. It has various...
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What services does American Electric Power Company, Inc. provide?

American Electric Power Company, Inc. delivers electric utility services including generation, transmission, and distribution...
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What are the customer service hours of American Electric Power Company, Inc.?

American Electric Power Company, Inc. generally offers customer service from Monday to Friday, 7:00 AM to 7:00 PM in the local...
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Does American Electric Power Company, Inc. offer renewable energy options?

American Electric Power Company, Inc. has developed several renewable energy options for customers, including programs for...
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Account Management

Can I manage my account online?

American Electric Power Company, Inc. provides an online portal for customers to easily manage their accounts, including bill...
Read more

How can I update my account information?

Customers can update their account information on the AEP website by logging into their account and navigating to the profile...
Read more
We look to the American Electric Power Company, Inc. issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
American Electric Power Company, Inc. issues reported to GetHuman
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