A:Direct to licensing, registration, web subscription services.Our free phone can also navigate phone menus to get a live human at Adobe Photoshop for you.
Q:
Does Adobe Photoshop offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Monday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Monday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Adobe Photoshop below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Adobe Photoshop phone number to document the phone system.
Here is how our research team describes the way the Adobe Photoshop phone system greets you: If you are calling from a cell phone, press 1 to receive a text to enter your Adobe ID. For questions regarding billing and cancellations, press 1. If you need help downloading or installing, press 2. To purchase Adobe products, press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to licensing, registration, web subscription services
Below are some clips we've found from Adobe Photoshop's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hello.
You've reached Adobe customer care. Let's get you to the right place.
To serve you faster, you may provide your Adobe ID so that we can identify your account.
If you are calling from a cell phone, please press one to receive a text.
We request you to respond with your Adobe ID.
For questions about your Adobe account like billing, redemption codes, or cancellation for products other than stock, press one."
Excerpt from a call with Adobe Photoshop
Friday, May 17, 2024 10:58 PM
They may need the phone number on your account
"Hello. You've reached Adobe customer care.
I'm an automated system that can handle complete sentences.
To assist you faster, please provide your Adobe ID to identify your account.
If you are calling from a cell phone, we may send you a text message and ask for your Adobe ID."
Excerpt from a call with Adobe Photoshop
Monday, November 4, 2024 2:56 PM
What are the hours and when should I call?
Adobe Photoshop operates the call center for this 800-833-6687 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 162 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Adobe Photoshop call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Adobe Photoshop phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Adobe Photoshop staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Adobe Photoshop is Monday.The most busy day to call is Friday, which averages 173% more phone calls by comparison.Again, this is based on a sample of 162 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Quietest
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call Adobe Photoshop is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Adobe Photoshop staffs the call center well on Monday.
Whether new to Adobe Photoshop or a veteran user, calling the customer service number can be a way to get personalized instructions on the program's features. Photoshop has many elements like the other Adobe programs, so there may be questions about the best way to navigate the program. I was interested in Adobe Photoshop's new artificial intelligence (AI) function, so I wanted someone to walk me through how to use it rather than wasting time with trial and error.
Calling the Adobe Photoshop customer service number means listening to a menu of options from an automated voice. Once the system answered my call and told me I had reached Adobe customer care, it assured me it would get me to the right place. Like other customer support lines, the automated voice offers numerical options to press for account information, redemption codes, and how to download and buy Photoshop. If I missed something from the list of options, I could press star to hear the information again.
The system required me to press 1 if I used a Mac or Windows or 2 for a phone or tablet. Although I called an Adobe Photoshop customer service number, I listened to a list of nine products I could get help with by pressing numbers corresponding to each one. I chose the number associated with Photoshop, and the automated voice told me to remain on the line for the next available agent. I wasn't on the line long before I heard that agents were busy and to please wait. However, shortly after that, an agent was on the line and ready to assist me.
The agent asked for my first and last name and Adobe email ID. Subscribers to Adobe Creative Cloud use that information to log in. Once I provided that information, I needed to open the program on my computer. Initially, I attempted to follow the agent's prompts on using the AI feature. Still, I was unsuccessful, so they asked me to share my screen. Once we went into screen sharing, they needed to update my Photoshop version, which took quite a while. It may have been my Internet speed, but it took several minutes to complete the updates.
Once we had an updated Photoshop version, the agent instructed me to open a photo and showed me how the AI feature worked. For example, I could add a tree to a landscape picture by typing the word "tree" in the designated space. Since I didn't have much time, I told them I would work on it and thanked them for helping me understand the function.
Overall, the Adobe Photoshop customer service experience was positive. Even though I had to listen to the typical automated list of options, I didn't feel the frustration of never speaking with a human. The agent was kind and patient and seemed willing to take all the time necessary to help me understand how to use the AI feature. With Adobe's web presence, the system may have directed me to web-based resources if I had selected other options.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Adobe Photoshop
If you have time to do a bit of reading before you call Adobe Photoshop, we recommend you read over some of our problem-specific articles.
Whether you want to convert a resume, newsletter, or other documentation, saving a file as a PDF in Photoshop is easy and convenient for sharing and viewing. Since not everyone has the proper application to open PSDs, consider a resourceful alternative to ensure your recipients can open and read your files using a compatible program. Contact a customer service agent if you have any questions about the conversion process.
Click the link above to get answers to just about any Adobe Photoshop customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Adobe Photoshop, and their purpose. Are any of these similar to the reason you are trying to call?
Outputting files to print: "I am trying to output an image to print at three hundred PPI."
- From a call lasting 2m 36s , Nov 4, 2024 2:56 PM
Importing a document: "I have a document that I want to edit in photo but I don't know how to get it into the Photoshop."
- From a call lasting 12m 3s , Oct 24, 2024 5:13 PM
Sound delay issue: "I think there may be a sound delay."
- From a call lasting 36s , Oct 5, 2024 3:33 AM
Photoshop not opening: "My Photoshop keeps crashing and I can't open it no matter what I do."
- From a call lasting 26m 12s , Jun 29, 2024 4:46 PM
Information about why customers call Adobe Photoshop is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Adobe Photoshop provides this option.
As a last, sometimes only, resort- Adobe Photoshop customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Adobe Photoshop's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Adobe Photoshop agent. This phone number is Adobe Photoshop's best phone number because 4,800 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-833-6687 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Adobe Photoshop first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Adobe Photoshop has 1 phone number. It's not always clear what is the best way to talk to Adobe Photoshop representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Adobe Photoshop. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Adobe Photoshop. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.