A:Not at this number; hours here are Mon-Fri 9am-5pm EST.The least busy day is Wednesday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Thursday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Acorns below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Acorns phone number to document the phone system.
Here is how our research team describes the way the Acorns phone system greets you: Thank you for calling ACORNS. We look forward to growing with you. For quality and training purposes, this call is being recorded. For questions related to a locked account, press 1. For questions related to managing your account, including logging in, investment information, press 2. For questions related to your Acorns checking account, your Acorns debit card, or linking your external accounts, press 3. For questions related to tax documents, press 4. For questions related to our referral bonus programs, press 5. If you have questions regarding your Go Henry MasterCard debit card or Go Henry account, press 6. For all other inquiries, press 0 or stay on the line for the next available agent.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Below are some clips we've found from Acorns's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Acorns. We look forward to growing with you.
For quality and training purposes, this call is being recorded.
For questions related to a locked account, press one.
For questions related to managing please stay on the line for the next available advocate Or if you'd like to receive a callback, please press one now."
Excerpt from a call with Acorns
Thursday, January 11, 2024 8:15 PM
The first phone menu
"Thank you for calling Acorns. We look forward to growing with you.
For quality and training purposes, this call is being recorded.
For questions related to a locked account, press one.
For questions related to managing your account, including logging in and investment information, press two."
Excerpt from a call with Acorns
Monday, November 4, 2024 8:16 PM
What are the hours and when should I call?
Acorns operates the call center for this 855-739-2859 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 309 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Acorns call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Acorns phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Acorns staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Acorns is Wednesday.The most busy day to call is Monday, which averages 100% more phone calls by comparison.Again, this is based on a sample of 309 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Quietest
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Acorns is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Acorns staffs the call center well on Wednesday.
Why Customers Call Acorns
If you have time to do a bit of reading before you call Acorns, we recommend you read over some of our problem-specific articles.
Acorns users who need to recover their accounts must provide specific information to validate their ownership and may be asked to submit documents. Following specific instructions and steps can help users regain access quickly, but it can be a challenging process if certain details are forgotten or if an extra layer of security is not added. Technical errors or slow website response times can also hinder account recovery. Acorns' customer service department is available to assist users with problems.
Yes, your information is secure on Acorns. We prioritize the safety and confidentiality of our users' data. We employ advanced encryption technologies, including bank-level security measures, to protect your personal and financial information. Our systems are constantly monitored and updated to ensure the highest level of security. Moreover, Acorns uses secure servers and follows industry best practices to safeguard your account. We also offer multi-factor authentication and secure login procedures to further protect your information. Rest assured that we are committed to maintaining the privacy and security of your data to provide you with a worry-free investing experience.
Acorns users who find themselves locked out of their account can call customer support or visit the Acorns contact page to get help unlocking their account. Customer support can provide information regarding why the account has been frozen and give you instructions for unlocking the account. If you use the online contact form you can detail your issue and submit an email. Customer support will look up your account, find out why it's locked, and reply with the information needed to unlock the account.
Click the link above to get answers to just about any Acorns customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Acorns, and their purpose. Are any of these similar to the reason you are trying to call?
Cancel card and replacement: "So I just need to cancel my card and have another card sent back out to me."
- From a call lasting 8m 3s , Dec 5, 2024 12:51 AM
Login account issue: "Now it won't let me in under either."
- From a call lasting 13m 15s , Nov 4, 2024 8:16 PM
Information about why customers call Acorns is extracted from issues that customers have reported to GetHuman.
This is Acorns's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Acorns agent. This phone number is Acorns's best phone number because 16,614 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-739-2859 include Can't Redeem Money, Can't Make a Payment, Account Access, Trouble With the App, Cancel Account and other customer service issues. Rather than trying to call Acorns first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Acorns has 1 phone number. It's not always clear what is the best way to talk to Acorns representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Acorns. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Acorns. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.