A:When asked what you are calling about, say "Representative". When they ask for your account number, press 0. Then say, "representative".Our free phone can also navigate phone menus to get a live human at AT&T Wireline for you.
Q:
Does AT&T Wireline offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 30 minutes.The longest hold times are on Monday, and the shortest are on Tuesday.You can skip the hold time for free.
Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for AT&T Wireline below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this AT&T Wireline phone number to document the phone system.
Here is how our research team describes the way the AT&T Wireline phone system greets you: AT&T - What is the reason for your call?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:When asked what you are calling about, say "Representative". When they ask for your account number, press 0. Then say, "representative".
Below are some clips we've found from AT&T Wireline's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"I see the number you are calling from and used it to look at your account."
Excerpt from a call with AT&T Wireline
Wednesday, January 24, 2024 12:07 PM
They may ask your reason for calling (instead of a menu)
"Welcome to AT and T.
Call is recorded for quality.
If you are calling about the recent news regarding personal customer information, you can learn more at a t t dot com slash account safety.
You may have already received an email about a passcode reset.
If your personal information was impacted, you will receive information to obtain complimentary credit monitoring service through US mail.
Please say what you are calling about."
Excerpt from a call with AT&T Wireline
Monday, June 3, 2024 2:41 PM
They may ask you to enter information with the dial pad
"Please tell me more about the issue you're having with your landline.
I looked up the account from the number you've called in from and don't see that product.
Please enter the account number you want info on."
Excerpt from a call with AT&T Wireline
Tuesday, February 27, 2024 6:10 PM
What are the hours and when should I call?
AT&T Wireline operates the call center for this 888-757-6500 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 333 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the AT&T Wireline call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this AT&T Wireline phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like AT&T Wireline staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call AT&T Wireline is Sunday.The most busy day to call is Monday, which averages 306% more phone calls by comparison.Again, this is based on a sample of 333 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call AT&T Wireline is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that AT&T Wireline staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call AT&T Wireline
If you have time to do a bit of reading before you call AT&T Wireline, we recommend you read over some of our problem-specific articles.
BellSouth Wireline provides a comprehensive range of reliable and high-quality telecommunications services to meet the needs of businesses and consumers alike. Our services include reliable and lightning-fast internet connections, crystal-clear voice services, secure and scalable data solutions, and advanced managed network services. We also offer cloud services, such as cloud storage and hosting, to enhance efficiency and productivity. Additionally, BellSouth Wireline provides top-notch customer support, ensuring that any technical issues or inquiries are promptly addressed. With our vast network coverage and expertise, we are the trusted provider for telecommunication services, enabling seamless connectivity and communication for individuals and businesses across the region.
The warranty policy for BellSouth Wireline equipment is designed to ensure customer satisfaction and provide peace of mind. Every product purchased from BellSouth Wireline comes with a standard one-year warranty from the date of purchase. This warranty covers any defects in materials or workmanship. In the event that a product malfunctions or fails to meet expectations, customers can contact BellSouth Wireline's customer service within the warranty period. The equipment will either be repaired, replaced, or refunded, depending on the specific circumstances. It is important to note that the warranty does not cover damage caused by accidents, misuse, or unauthorized repairs. BellSouth Wireline is committed to delivering high-quality equipment and stands behind its products with this warranty policy.
BellSouth Wireline offers a range of technical support options to assist its customers. Firstly, customers can utilize the online support portal, which provides a comprehensive knowledge base with articles and guides on various topics. Additionally, customers can contact the 24/7 helpline for immediate assistance, where knowledgeable representatives are available to troubleshoot and resolve issues. BellSouth Wireline also offers remote desktop support, enabling technicians to access customers' devices remotely to fix problems quickly. Furthermore, customers can schedule on-site visits by technicians for more complex issues that cannot be resolved through other support channels. Overall, BellSouth Wireline aims to provide a diverse range of technical support options, ensuring prompt and effective assistance to its customers.
Click the link above to get answers to just about any AT&T Wireline customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to AT&T Wireline, and their purpose. Are any of these similar to the reason you are trying to call?
Disconnected landline issue: "Our landline seems to have been disconnected."
- From a call lasting 3m 40s , Nov 23, 2024 8:14 PM
Phone installation inquiry: "I need to talk to somebody about hooking up a phone in my house."
- From a call lasting 4m 23s , Nov 13, 2024 3:35 PM
Inquire about bill amount: "I just wanna know how much it is."
- From a call lasting 18m 49s , Nov 11, 2024 5:39 PM
Report exposed wires: "There are exposed wires coming out of the ground."
- From a call lasting 6m 6s , Nov 1, 2024 4:49 PM
Requesting phone bill: "I need to see if I can now."
- From a call lasting 17m 26s , Oct 31, 2024 9:34 PM
Replacement phone inquiry: "I'm calling regarding a replacement phone."
- From a call lasting 4m 51s , Oct 28, 2024 2:41 PM
Information about why customers call AT&T Wireline is extracted from issues that customers have reported to GetHuman.
This is AT&T Wireline's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AT&T Wireline agent. This phone number is AT&T Wireline's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-757-6500 include and other customer service issues. Rather than trying to call AT&T Wireline first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, AT&T Wireline has 2 phone numbers. It's not always clear what is the best way to talk to AT&T Wireline representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for AT&T Wireline. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like AT&T Wireline. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.